Angela Straker
Brooklyn,NY
Summary
Experienced Case Manager with 4 years of success in developing and implementing care plans., connections clients to community resources and providing crisis intervention. Proven track record in achieving a 40 % decrease in hospital readmissions and emergency room visits, as well as a 35 % increase in successful;resources utilization . Skilled in client advocacy, team collaboration, and maintaining relastionships with community partners.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Case Manager
Jewish Board Family & Children Services
01.2020 - Current
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Evaluated treatment plans against individual goals and healthcare standards.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Residential Aide
CAMBA
09.2016 - 12.2019
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
Administrative Intern
Camba Flagstone Family
05.2016 - 09.2019
- Entered data into system and accurately updated customer accounts.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Set up meetings and conference calls using [Software] for [Type] department.
- Created and updated records and files to maintain document compliance.
- Conducted research to assist with routine tasks and special projects.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Police Communications Techinician
New York Police Department.
02.2015 - 04.2016
- Directed site surveys to ascertain best positioning of equipment for strongest signal reception.
- Accurately read, understood and carried out written instructions.
- Installed and maintained systems and analyzed users' needs.
- Oversaw business telecommunication networks, telephones and office equipment.
Assistant Computer Instructor
Coalition For The Homeless New York
11.2015 - 02.2016
- Set up computers and networking systems, delivering step-by-step instructions on basic use.
- Attended professional development technology courses to increase knowledge base and learn new information.
- Designed classes on [Software] for students.
- Designed appropriate and specialized lesson plans for computer science students.
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
Staff Aide
Village Care Plus
11.2003 - 02.2015
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided grooming and mobility assistance to support daily living needs.
- Organized medications and reminded about taking each on schedule.
- Supported children's development by encouraging teamwork and understanding of others.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
Education
No Degree - Computer Training in Microsoft Word, Excel , Power
First Step Progam
New York, United StatesAssociate of Science - Legal Studies
Interboro Institute
New York, United States06.2006
No Degree -
Brooklyn Adult Learning Center
New York, United States03.2003
Skills
- Individualized counseling
- Utilization review
- Chronic Disease Management
- Records Management
- Performance Tracking
- Needs Assessment
- Case Management
- Client Advocacy
- Health History Documentation
- Patient support
- Referral Coordination
- Community Outreach
- Crisis Intervention
- Case Documentation
- Patient Management
- Documentation And Reporting
- Organization and Multitasking
Certification
Mental Health First Aide
Mental Health First Aide
To provide support and signpost someone experiencing a poor mental mental health to the support.
Timeline
Case Manager
Jewish Board Family & Children Services
01.2020 - Current
Residential Aide
CAMBA
09.2016 - 12.2019
Administrative Intern
Camba Flagstone Family
05.2016 - 09.2019
Assistant Computer Instructor
Coalition For The Homeless New York
11.2015 - 02.2016
Police Communications Techinician
New York Police Department.
02.2015 - 04.2016
Staff Aide
Village Care Plus
11.2003 - 02.2015
No Degree - Computer Training in Microsoft Word, Excel , Power
First Step Progam
Associate of Science - Legal Studies
Interboro Institute
No Degree -
Brooklyn Adult Learning Center
Similar Profiles
KOUR P. DOKIEKOUR P. DOKIE
Supervisor II (Social Work) at Department of Homeless ServicesSupervisor II (Social Work) at Department of Homeless Services
Janet WaltersJanet Walters
ICF Residential Manager at Jewish Board of Family and Children ServicesICF Residential Manager at Jewish Board of Family and Children Services
Narcisa TrivinoNarcisa Trivino
Case Worker at Jewish Board of Family and Children ServicesCase Worker at Jewish Board of Family and Children Services
Rose MednardRose Mednard
Senior Manager, Ecommerce at John VarvatosSenior Manager, Ecommerce at John Varvatos
Bainadel MetellusBainadel Metellus
Security Officer at Food Bazaar SupermarketSecurity Officer at Food Bazaar Supermarket