Angie Stroll

Working mainly on the cemetery side of Garden of Memories, my duties include :

Records search for preneed funerals and cemetery property.

Pre needed verifications.

Coverage of others roles in the team as needed.

Verifying property to enable a sale, adding to inventory.

• Enhanced customer experience by implementing a welcoming and efficient reception process.
• Streamlined communication channels for better information flow between departments.
• Managed high call volumes with exceptional professionalism and efficiency, maintaining a positive company image.
• Developed strong rapport with clients and colleagues, fostering long-lasting professional relationships.
• Maintained an organized front desk area to create a pleasant environment for all visitors.
• Provided exceptional administrative support to executive staff, improving overall workplace productivity.
• Dealing with grieving and distraught families in a empathetic and efficient manner.

As my first Funeral Services role I started with team in the attendant position helping before, during and after funerals.

During this time I started to help the Office Manager with different tasks.

Including verifying information with Drs.

Answering phone inquires from families, other funeral homes, sales staff, funeral directors and others.

Processing payments and bank deposits

Scanning documents, filing

Ordering and coordinating supplies

Update and circulate new GPLs

Assisted in making MEMs, prayer cards, folders

Updated customer records

A general help to all in the location for all needs.