Angela Tarter
Orange Park,FL
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Excels in relationship building with customers and team members for successful service that benefits both customer and employer. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
28
28
years of professional experience
Work History
Account Manager
Kloeckner Metals
04.2024 - Current
- Handle inbound and outbound calls and emails from customer to process quotes, follow up, convert to orders.
- Develop, build, and maintain strong working relationships with customers for branch.
- Worked daily with multiple members from customers to maintain metal needs in daily, weekly and monthly requirements.
- Worked with customers for problem solving issues when orders needed to be corrected. Offer variety of options, outsourced, and fabrication as needed.
- Negotiated prices, terms of sales and service agreements.
- Worked internally with operations, traffic, administration , and management to assure communication and customer needs are met or exceeded through their orders.
- Log inbound and outbound calls in customer relationship management program (Salesforce) to record pertinent information, maintain customer records, and track opportunities to all members of sales team.
Senior Inside Sales Representative
Ryerson, Inc.
02.2015 - 03.2024
- Input positive and negative customer feedback into database to improve customer service and insides sales product knowledge
- Drove sales revenue and market share by successfully managing defined territory and consistently achieving quotas
- Quoted prices, credit terms and other bid specifications
- Increased sales by upselling packages or new products to existing and new customers
- Wrote, proofed and edited sales proposals and correspondence
- Monitored customer preferences to determine focus of sales efforts
- Developed strong relationships with clients to grow business networks
- Forecasted sales numbers to gauge product and campaign success
- Built and maintained pipeline that supported monthly, quarterly and annual goals
- Provided product information to customers and aligned products with customer needs to boost satisfaction
- Responded promptly to customer queries to increase overall satisfaction
- Updated and expanded client databases within assigned territory
- Trained new employees on company policies and strong sales techniques
- Built and established strong relationships with customers, enabling long-term partnerships
- Stayed current on customer trends and requirements.
Inside Sales Representative
Town and Country Metals
06.2013 - 01.2015
- Input positive and negative customer feedback into database to improve customer service and insides sales product knowledge
- Drove sales revenue and market share by successfully managing defined territory and consistently achieving quotas
- Quoted prices, credit terms and other bid specifications
- Increased sales by upselling packages or new products to existing and new customers
- Wrote, proofed and edited sales proposals and correspondence
- Monitored customer preferences to determine focus of sales efforts
- Developed strong relationships with clients to grow business networks
- Forecasted sales numbers to gauge product and campaign success
- Built and maintained pipeline that supported monthly, quarterly and annual goals
- Provided product information to customers and aligned products with customer needs to boost satisfaction
- Responded promptly to customer queries to increase overall satisfaction
- Updated and expanded client databases within assigned territory
- Trained new employees on company policies and strong sales techniques
- Built and established strong relationships with customers, enabling long-term partnerships
- Stayed current on customer trends and requirements.
Inside Sales Manager
Ryerson, Inc.
06.1996 - 04.2013
- Managed staff of up to 25 employees
- Responsibilities including Training, Managing, Reviewing, Purchasing, Sales, Outside sales, Customer contracts, Corporate bids, Financial Reports, Quality, Inventory Management, Inbound calls, Outbound calls, Manage corporate initiatives on local level
- Managed an aluminum house specializing in raw material long, sheets, plates
- As well as full line of marine and construction parts
- Managed staff is of 12/14 employees from administrative, sales, operations, and drivers
- Maintained high level of employee morale to minimize turnover and maximize customer satisfaction
- Utilizing the Q12 method of keeping employees engaged and satisfied, as well as managing team unity and production
- Implemented corporate culture through reinforcement of quality service and teamwork
- Reviewed employee job performance and contribution
- Introduced new products and services to increase customer engagement
- Managed direct reports to maximize productivity, efficiency, and potential
- Managed organizational and documentation compliance procedures within branch
- Communicated and implemented new ideas and strategies to improve sales, marketing, and staff development
- Coached team to successfully provide service, sales, and solutions to meet customer needs
- Apprised regional and corporate management of branch activities
- Recruited staff members and oversaw training programs
- Established and maintained relationships with individual and business customers and provided assistance with problems these customers may encounter.
Skills
- Call and Email Handling
- Estimations and Quotes
- Order Entry
- Sales Tracking
- Account Management
- Customer Interaction
- Database Management
- Client Satisfaction
- Special Orders
- Sales Development
- Lead Qualification
- Maintain market and pricing information
- Active Listening
- Exceptional Negotiation Skills
- Strong Computational Skills
- Client Rapport-Building
State
FL
Zip
32065
Personal Information
Title: Inside Sales Representative
References
References available upon request
City
Orange Park
Timeline
Account Manager
Kloeckner Metals
04.2024 - Current
Senior Inside Sales Representative
Ryerson, Inc.
02.2015 - 03.2024
Inside Sales Representative
Town and Country Metals
06.2013 - 01.2015
Inside Sales Manager
Ryerson, Inc.
06.1996 - 04.2013
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