Angie Thornton

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Senior Operations Specialist

REI, Boise, ID

• Motivated and trained employees to maximize team productivity.
• Facilitated interviewing, hiring, and onboarding of new team members.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Created and maintained staff schedules.
• Coordinated projects and meetings for management team and entire staff.
• Maintained weekly scheduling, payroll, time off, etc. for staff of 75+.
• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
• Maintained communications for entire management team including high level emails and responses to customer inquiries.
• Managed internal operational standards, record-keeping, and productivity targets.
• Improved operational efficiency by streamlining processes and implementing best practices.
• Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.