Angie Tisdale
Middleburg,FL
Summary
Experienced, (MBA) with in depth knowledge of Operational Risk Management, Project Management, Process Improvement, regulatory and control assurance and gap analysis.
Intuitive empathetic leader with keen interpersonal skills and proven track record for building strong relationships by engaging and influencing senior management, division leads, stakeholders and teams. Proven ability in identifying areas of improvement, planning, scoping, and managing uplift projects from end to end.
Overview
9
9
years of professional experience
Work History
Operational Risk Manager (Business Management)
Macquarie Group
Jacksonville, FL
06.2021 - Current
- Promote firm-wide global strategy to instill strong culture focused on proactively managing protective operational policies, procedures and risk management practices.
- Identify operational areas of improvement and drive uplift of framework and governance initiatives to align processes across RMG divisions globally.
- Manage coordination and support of global processes such as User Access Reviews, Continuous Improvement initiatives, resilience plan updates and testing, and supplier governance.
- Serve as Risk Managements subject matter expert and key contact for Identity Access Management (IAM) and User Access Management (UAM) control program.
- Provide day to day risk based operational support relating to user access, segregation of duties matrix, and roles-based access controls and provisioning
- Identify and coordinate remediation of 100% of assets eligible for automation and migration to Sail Point.
- Organize monthly operational forum meetings with division leads generate reporting to support risk monitoring and management.
Senior Compliance Analyst (Regulatory Assurance)
Macquarie Group
Jacksonvile, FL
03.2018 - 06.2021
- Responsible for completing risk-based thematic, desk or branch reviews to provide assurance to senior management that their controls are designed and operating effectively to mitigate regulatory risks in their businesses.
- Performed quarterly quality control reporting in compliance with regulatory responsibilities and requirements.
- Tested and validated self-assessed effectiveness of existing processes and controls and validated adherence of existing processes and controls to internal (policy) and external (regulatory) requirements.
- Performed independent assurance testing to assess design and effectiveness of key controls to address compliance risk.
- Identified control gaps and process deficiencies in risk management that may lead to Non-Financial Risk (NFR) incidents.
- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
- Provided guidance, advice and training to improve business' understanding of related laws and regulatory requirements to achieve 100% compliance.
Business Manager
Deutsche Bank Group
Jacksonville, FL
11.2015 - 03.2018
- Responsible for daily and monthly quality control reporting in compliance with regulatory responsibilities and requirements.
- Implemented automation strategies for Wealth Management obligation reporting of accounts with cash deficiencies greater than 10k daily, identified cause and remedial actions, and escalated to Senior Management.
- Responsible for successfully organizing and planning monthly Committee meetings and reporting to ensure compliance of required annual reviews for over 5,000 Special Assets, Investment Advisory and Trust Accounts by collaborating with 40 Investment and Trust Officers
- Accountable and responsible for Wealth Management CIF Trade compliance and administration.
- Longview order management system administration including preparing and distributing Compliance Risk Assessment Methodology (CRAM) reports to Portfolio Consultants/Assistants for research and response to exception items.
Customer Operations Coordinator
CSX Intermodal Terminals
Jacksonville, FL
08.2012 - 03.2015
- Lead strategic process improvement initiatives that drove results and influenced company growth
- Managed intermodal procurement projects scope of work, financial plans, its goals and delivery – Managed all aspects of projects business plan and budget
- Managed invoice, billing, audit, reconciliation and payment activities totaling over $32 million per year
- Analyzed and updated multiple reports using data pulled from data sources such as Excel Dashboard Macro and Access
- Responsible for reporting, administration and life cycle management functions of domestic / international chassis fleets and domestic containers (40 thousand serialized items of equipment.)
- Trained, directed, supervised, supported and coordinated staff for various projects such as procurement, terminal inventory process improvements and inventory error reduction
- Directed international manufactures, port managers and drayage carriers to establish and maintain credible development and deployment schedules for newly acquired domestic containers
- Oversaw review of contractor, vendors, pool managers, and manufacturer’s products and services for compliance with contract provisions, specifications and service levels to manage and prevent scope creep.
Education
Master of Business Administration - Project Management
Columbia Southern University
01.2012
Bachelor of Science - Commerce and Business Administration
Franklin University
Columbus, OH01.2010
Skills
- Project Management
- Issue and Action Management
- Quality Assurance
- Financial Operations Oversight
- Advanced problem solving
- Strategic operations planning
- Microsoft Power Apps and BI Tools
- MS Office
- Attention to Detail
- Stakeholder engagement and influence
- Empathetic Leadership
- Team Collaboration
- Business Intelligence Management
- Business systems management
- IT risk management
- Risk management processes and analysis
- Business Partner Relationship Management
- Operational management
- Business process management
- Operational Data Management
- Quality Risk Management Planning
- Risk management assessments
- Risk management assurance
- Business management and development
- Business Relationship Management
- Thomson Reuters Risk Management
Accomplishments
- Drove a review of MSRB licensing requirements and supported testing and improvement in the Compliance Monitoring Plan.
- Lead continuous Improvement initiative of creating a "review checklist" for use by global team and quality assurance procedures against our Regulatory Assurance framework .
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Inuitive Empathetic Leadership:
I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Maya Angelou
Timeline
Operational Risk Manager (Business Management)
Macquarie Group
06.2021 - Current
Senior Compliance Analyst (Regulatory Assurance)
Macquarie Group
03.2018 - 06.2021
Business Manager
Deutsche Bank Group
11.2015 - 03.2018
Customer Operations Coordinator
CSX Intermodal Terminals
08.2012 - 03.2015
Master of Business Administration - Project Management
Columbia Southern University
Bachelor of Science - Commerce and Business Administration
Franklin University
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