Angelica Tyler
Lakeway,Tx
Summary
25 Years experience working with the community, educational system, volunteer services, health providers, law enforcement, and the court system providing services for at-risk youth, first time offenders, and repeat offenders. Highly accomplished Corrections and Probation Officer, was certified to train juvenile probation officers, interns to facilitate family and individual outreach training and to mentor volunteers and emotionally challenged children and adolescents. Case manager experience, fully knowledgeable /experience in foster care system, unhoused population, as well as expertise in mental health, disability challenges, resources, and systems. Was officially recognized for exceptional organizational, planning, and communication skills as well as extensive experience in team building, leadership, quality improvement, and public speaking. Experienced in television broadcast interviewer. Bilingual: fluent in Spanish and English.
Knowledgeable Family Coordinator with strong background in family support and advocacy. Leveraged expertise to foster positive relationships and implement supportive programs, enhancing family well-being. Demonstrated ability to communicate effectively and collaborate with multidisciplinary teams.
Family support professional with reputation for achieving impactful results through strategic planning and execution. Proven ability to foster collaborative environment and adapt to evolving needs, ensuring reliable support for families. Known for strong communication skills and empathetic problem-solving.
Family support professional with strong background in fostering positive outcomes for families. Skilled in conflict resolution, communication, and advocacy. Known for collaborative work style, adaptability, and consistent focus on achieving results. Recognized for empathy, reliability, and ability to navigate changing needs effectively.
Attentive Family Advocate with determination to assist families requiring support and community resources. Empathetic professional with more than 25 years of advocating for people by scheduling appointments, promoting activities that build self-reliance and setting attainable goals.
Communicative Family Advocate with respect for diverse values and cultures. Determined professional with 25 years of experience supporting families with disabled children and fostering strong partnerships. Remains calm and poised in all types of situations.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Certified Bilingual Family Partner
Certified Bilingual Family Partner
10.2016 - Current
- Provide information and referral, case management, informal support, and education services to parents whose children are receiving public services for mental health related issues
- As a member of the treatment team, Work towards improving the treatment outcomes of children's mental health services
- Provide information about process rights, services, resources, trainings, community support systems, peer mentors and educational resources available
- Strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care
- As the Parent Partner for an First Episode of Psychosis program (RA1SE Team) Member of the coordinated specialty care treatment team who provides information and referral, case management, informal support, and education services to parents whose child has a mental health related diagnosis or who are beginning to experience the onset of mental health symptoms
- Work collaboratively with the coordinated specialty care treatment team towards improving the treatment outcomes of children's mental health services
- Provide information about process rights, services, resources, trainings, community support systems, peer mentors and educational resources available
- All services are recovery focused and in line with the RA1SE philosophy of decreasing the duration of untreated psychosis while increasing positive opportunities in social, academic, and vocational development
Program Supervisor
ARC of the Capital Area
01.2013 - 01.2016
- Oversaw three teams of direct support professionals who provide care and support to individuals with intellectual and developmental disabilities (IDD), ensuring their daily needs are met while promoting independence and quality of life within the guidelines of The Arc of the Capital Area organization
- Supervised BSS Plus Financial Assistance Program, provided intake support for family undergoing financial stressors and evictions
- Supervised Juvenile Justice Program and assisted in managing caseload
- Attended 504 and SPED meetings in the greater Austin area and provided family advocacy
- Oversaw Guardianship Program, provided assistance with attorneys helping families with applications for guardianship of their loved ones and attended court with both families and attorneys for adoption day
- Provided translation for attorneys presentation and families in court
Case Manager
Lifeworks
01.2009 - 02.2012
- Provide Case Management services on all cases and coordinate services with other agencies such as Child Protective Services and Travis County Juvenile Probation and homeless foster youth
- Provide intakes, case management monitoring, resource referral, and group facilitation
- Conduct education/prevention presentations and facilitate support groups
- Ability to maintain direct contact with clients through school, and/or field visits, providing education and assistance in the area of specialty
- Refer and assist clients in accessing assistance from community resources
- Strong Communication with community agencies regarding services and appointments
- Transport clients to agencies and services, as needed
- Collaborate with community agencies to advocate for client population needs
- Maintain case records and documentation as appropriate, including service plans, progress notes, intake reports, and incident reports
- Knowledgeable and experienced in the foster care system and working with the homeless population as well as expertise in mental health issues and disability issues
- Able to work with multiple changing priorities and work with clients in a strength based manner
Juvenile Probation Officer
Travis County Juvenile Probation
08.2002 - 01.2009
- Supervise juvenile caseloads and transport juveniles to locked facilities and rehabilitation centers throughout Texas
- Make presentations in court when a juvenile has a court date, and produce court reports
- Research, coordinate and arrange juvenile resources such as anger management classes, parenting classes, short term and long term residential treatment programs and community service
- Contact juveniles twice a week through school visits to ensure their accountability
- Evaluate and access juveniles to develop plans of service to help them succeed on probation
- Translate and interpret for Spanish speaking families
- Maintain contact with teachers, counselors, therapists and parents to ensure and verify juveniles’ progress
- Familiar with legal terminology and enter data in the appropriate computer programs
- Train other juvenile probation officers in 'Handle with care', a technique used nationally to handle juveniles to ensure the safety of the officer and the juvenile in custody
- Handled over 30 full-cycle caseloads per month.
Direct Care Provider
Marywood Children and Family Services
10.2001 - 01.2002
- Supervise and work with at risk teenage mothers on probation and under the care of Child Protective services
- Give training and education to mothers on parenting skills, social skills and life skills while also connecting them with community services
- Provide transportation and supervision during community outreach activities
- Maintain daily logs and perform data entries
- Distribute medications to mothers and children
Youth Empowerment Specialist
Lifeworks
03.1998 - 01.2001
- Work with at risk youth ages 7-17 on formal and informal probation
- Facilitate offenders’ prevention groups and coordinate daily activities for large groups of teenagers
- Maintain daily logs and perform data base entries
- Perform school and in-home visits and transport families and clients to appointments
- Schedule counseling sessions for clients and interpret for Spanish Speaking families
- Attend and make presentations at special task force meetings such as under age drinking prevention programs
- Coordinate and facilitate therapeutic theatre groups for youth in program
- Recruit volunteers from within the University of Texas and throughout Travis County
- Provide extensive, continuous liaison with volunteers and interns
- Connect youth with volunteer opportunities
- Coordinate and communicate with probation officers about youth cases and attend court with clients
Youth Advocate/ Mentor
Travis County Advocate Program
08.1996 - 03.1998
- Advocate for and mentor for emotionally challenged adolescents and children
- Help clients achieve educational and personal objectives
- Coordinate with educators, health providers, probation officers and counselors
- Maintain close contact with families to monitor clients’ behavior and emotional development
- Specialize in connecting teen mothers with community resources
- Work with teens on parole and coordinate service projects for their after care plans
- Attend court with clients as scheduled
Interviewer
Laredo Public Access Television Station KGNS
09.1989 - 05.1993
- Interview International television and music industry entertainers and personalities for local television broadcast
- Co-host hospitality events for celebrities sponsored by the League of the United Latin American Council
- (LULAC)
- Assist in editing programs for public broadcast
Education
Bachelor of Arts - Political Science
Texas A&M International University
Laredo, Tx01.1996
High School -
J.W. Nixon High
Laredo, Tx01.1992
Skills
- 25 years experience working with the community, educational system, volunteer services, health providers, law enforcement, and the court system providing services for at-risk youth, first time offenders, and repeat offenders Highly accomplished Corrections and Probation Officer, was certified to train juvenile probation officers, interns to facilitate family and individual outreach training and to mentor volunteers and emotionally challenged children and adolescents Case manager experience, fully knowledgeable /experience in foster care system, unhoused population, as well as expertise in mental health, disability challenges, resources, and systems Was officially recognized for exceptional organizational, planning, and communication skills as well as extensive experience in team building, leadership, quality improvement, and public speaking Experienced in television broadcast interviewer Bilingual: fluent in Spanish and English
- Empathy building
- Ethical practice
- Multicultural competence
- Parenting education
- Case tracking and follow up
- Effective communication
- Community resource coordination
- Relationship building
- Community resources
- Client advocacy
- Behavioral management
- Appointment scheduling
- Crisis intervention
- Client education
- Crisis intervention strategies
- Case management
- Family advocacy
- Family needs assessments
- Trauma-informed care
- Teamwork
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Adaptability and flexibility
- Decision-making
- Client documentation
- Self motivation
- Analytical thinking
- Conflict resolution
- Professionalism
- Community outreach
- Special education
- Foster care youth
Accomplishments
- Collaborated with team of 8 in the development of RAISE.
- Supervised team of 4 staff members.
- Achieved presentation at FEP Conference at The University of Texas by introducing Peer and Family Partner work roles for First Episode of Psychosis team.
References
- Erika Delfini, (312) 371-8763
- Mikaela Tuttle, (361) 793-5250
Certificationsassociations
- Dual certified as Corrections Officer and Detention Officer, Travis County, 12/31/09
- Handle with care Crisis Intervention and Restraint Training Instructor, U.S. General Services Administration, Current
- Adult and Infant CPS, American Red Cross, Current
Certification
- Certified Bilingual Family Partner
- CPR/AED Certification
- First Aid Certification
Languages
Spanish
Full Professional
Timeline
Certified Bilingual Family Partner
Certified Bilingual Family Partner
10.2016 - Current
Program Supervisor
ARC of the Capital Area
01.2013 - 01.2016
Case Manager
Lifeworks
01.2009 - 02.2012
Juvenile Probation Officer
Travis County Juvenile Probation
08.2002 - 01.2009
Direct Care Provider
Marywood Children and Family Services
10.2001 - 01.2002
Youth Empowerment Specialist
Lifeworks
03.1998 - 01.2001
Youth Advocate/ Mentor
Travis County Advocate Program
08.1996 - 03.1998
Interviewer
Laredo Public Access Television Station KGNS
09.1989 - 05.1993
High School -
J.W. Nixon High
- Certified Bilingual Family Partner
- CPR/AED Certification
- First Aid Certification
Bachelor of Arts - Political Science
Texas A&M International University
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