Angie Valenzuela
Denver,CO
Summary
I am a hard-working and driven individual who isn't afraid to face a challenge. Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels. Hardworking and compassionate Dedicated Aide with good relationship-building, organizational and multitasking skills. Friendly and collaborative team player passionate about promoting success in harder areas. Prepared to 3 years of related experience and take on a challenging new role.
Overview
5
5
years of professional experience
Work History
Data Entry Clerk
Imperial Dade
Denver, CO
05.2023 - 06.2024
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Created spreadsheets to track data entries.
- Reviewed existing information for accuracy and made necessary corrections.
- Compiled reports based on gathered information.
- Updated existing records with new or revised information as needed.
- Scanned documents into appropriate databases for storage purposes.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Remained focused for lengthy periods to accurately perform work with adequate speed.
- Reviewed and updated account information in company computer system.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Proofread and edited documents to correct errors.
- Located information contained in files to meet requests by supervisors and other departments.
- Contacted customers via phone or email to address data inquiries.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Transcribed phone messages and managed email communications for staff members.
- Developed efficient filing system to accelerate paperwork processing.
- Detected flaws in customer and account data, resolving issues and communicating with supervisors.
Medical Courier
Medi Ops
Denver, CO
04.2023 - Current
- Coordinated delivery of medical specimens to appropriate laboratory facilities.
- Maintained a clean and organized vehicle interior.
- Recorded accurate mileage for each delivery route.
- Delivered medical supplies and equipment to healthcare facilities.
- Provided exceptional customer service during interactions with clients.
- Ensured timely pick up and delivery of packages within designated time frames.
- Communicated effectively with customers regarding status updates of their shipments.
- Utilized GPS navigation technology for efficient routing of deliveries.
- Assisted in loading and unloading items into vehicles as needed.
- Delivered and picked up lab specimens to and from hospitals and other medical facilities.
Process Server
Proof Serve Inc
06.2022 - Current
- Received papers to be served from attorneys, court clerks and magistrates and printed out papers.
- Researched defendants' schedules, social media and analyzed personal records to locate defendants.
- Tracked down 8-40 defendants per month to serve legal documents.
- Served process on many individuals for many types of papers.
- Provided proof of service in form of affidavit.
Process Server
ABC Legal Services
10.2020 - Current
- I deal with legal documents such as Summons, Garnishments, and Revivors' as well as individual cases like Child Custody and Divorce settlements
- Received papers to be served from attorneys, court clerks and magistrates and printed out papers.
- Deliver, or “serve” legal documents to parties involved in court cases
- Take note of all customer and court requirements, as well as any special handling instructions
- Ensure that the items listed on the cover sheet match the delivery package
- Deliver the service documents to the intended party
- Sign and return Proof of Service or Proof of Non-Service.
- I deal with legal documents such as Summons, Garnishments, and Revivors' as well as individual cases like Child Custody and Divorce settlements
- Provided proof of service in form of affidavit.
- Researched defendants' schedules, social media and analyzed personal records to locate defendants.
Beauty Advisor
Sephora
Denver, CO
10.2023 - 02.2024
- Assisted in the development of new beauty products and services.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Provided customers with product advice and recommendations based on their individual needs.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Ensured that all displays were neat and organized at all times.
- Created a positive shopping experience for each customer through effective communication skills.
- Upsold additional beauty items when appropriate to increase sales revenue.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
SERVER/ BARTENDER
United Chinese Restaurant
01.2022 - 04.2023
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Take food and drink orders from customers accurately as well as serve guests
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Write guests' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Engage with customers in a friendly manner
- Ensure tables are enjoying their meals and take action to correct any problems
- Collect payments from tables
- Check guests' identifications and serve alcoholic drinks adhering to state and local regulations
- Mix ingredients to prepare drinks, serve draft beer, bottled beer, wine and liquor according to procedure/ recipe and restaurant specifications
- Maintain neat, clean and organized bar area according to restaurant specifications; lift and empty bus tubs, prep and stock bar (e.g., juices, fruit, etc.), stock glassware.
Balfour Senior Living
SERVER/ BARTENDER
10.2021 - 01.2023
- Interact with residents, families, staff, and other visitors to the community in a pleasant, respectful, and courteous manner
- Take orders and serve residents & guests requested food & beverage items
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Inform residents & guests of daily menu offerings
- Clear, clean and sanitize tables between each sitting
- Check guests' identification and serve alcoholic drinks adhering to state and local regulations
- Mix ingredients to prepare drinks, serve draft beer, bottled beer, wine and liquor according to procedure/ recipe and restaurant specifications.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
DELIVERY DRIVER/Courier Contractor
Jumpp Logistics
07.2020 - 01.2023
- As a courier I can deliver anything from medical supplies to cleaning materials
- I start my job duties by accepting a call and arriving at the pickup location
- After I pick up what I am delivering I give an ETA to dispatch for drop off location
- Load and unload packages to be delivered
- Deliver items by the required delivery date and time
- Collect signatures for proof of delivery (when required).
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
DATA ENTRY CLERK/Private Investigator
Court Ops
09.2019 - 09.2021
- Import documents as well as file and print to prepare for our process servers.
- Export closed out/ expired documents back to attorneys with results of service.
- Serve process on defendants occasionally.
- Answering phone calls, taking, and delivering messages
- Attend to emails, calls, and mail
- Greeting clients and visitors as needed
- Updating paperwork, maintaining documents, and word processing
- Creating, maintaining, and entering information into databases
- Coordinating meetings as necessary
- Maintaining office equipment as needed
- Performing general office clerk duties and errands
- Helping organize and maintain office common areas
- Perform receptionist duties when needed
- Scan documents and print files, when needed
- Prepare communications, such as emails, invoices, reports and other correspondence
- Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
- Generate reports, store “completed” work in designated locations and perform backup operations.
- Used private investigator tools to help speed up the serve process/ locate a defendant.
- Skip trace bad addresses.
Education
High School Diploma -
Verrado High School
02.2018
Skills
- Creative
- Hardworking, Diligent and Organized
- Time Management
- Bilingual
- Reliable and Trustworthy
- Technology Savvy
- Private surveillance
- Defendant investigations
- Summonses delivery
- Legal document reviewing
- Court paper serving
- Database searching
- Document filing
- Document preparation
- Adaptability
- Willingness to Learn
- Excel formulas
- Spreadsheet management
- Compiling data
- Microsoft Office proficiency
- Meticulous attention to detail
- Professional and mature
- Maintains confidentiality
- Data Entry
- Task coordination
- Typing Speed
- Call handling
- Appointment Scheduling
- Customer Service
- De-Escalation Techniques
Accomplishments
- CERTIFIED NOTARY PUBLIC SINCE SEPTEMBER 2019
- LOAN SIGNING AGENT SINCE SEPTEMBER 2020
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Beauty Advisor
Sephora
10.2023 - 02.2024
Data Entry Clerk
Imperial Dade
05.2023 - 06.2024
Medical Courier
Medi Ops
04.2023 - Current
Process Server
Proof Serve Inc
06.2022 - Current
SERVER/ BARTENDER
United Chinese Restaurant
01.2022 - 04.2023
Balfour Senior Living
SERVER/ BARTENDER
10.2021 - 01.2023
Process Server
ABC Legal Services
10.2020 - Current
DELIVERY DRIVER/Courier Contractor
Jumpp Logistics
07.2020 - 01.2023
DATA ENTRY CLERK/Private Investigator
Court Ops
09.2019 - 09.2021
High School Diploma -
Verrado High School
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