Angie Vasquez
Lowell,NH
Summary
Driven PCA and Barista/Supervisor with a proven track record in enhancing patient wellbeing at Right at Home and boosting customer satisfaction at Starbucks. Excelled in behavioral management and customer service, significantly improving comfort and service levels. Skilled in personal hygiene assistance and efficiently managing customer complaints, fostering trust and positive outcomes.
Overview
10
10
years of professional experience
Work History
PCA
Right at Home
01.2023 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
PCA
Tempus Unlimited
11.2014 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Barista/ Supervisor
Starbucks
09.2017 - 09.2022
- Managed cash handling processes with accuracy, maintaining proper accountability for daily transactions.
- Contributed to an increase in repeat business by consistently delivering exceptional customer service experiences.
- Enhanced customer satisfaction by efficiently managing and delegating tasks to barista team members.
- Addressed customer concerns promptly and professionally, resolving issues while maintaining high levels of satisfaction among patrons.
- Streamlined employee scheduling, resulting in reduced labor costs without sacrificing service levels.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Created new training guidelines, and provided staff orientation and training.
- Increased overall store performance by implementing effective inventory control measures.
- Maintained a clean and safe work environment by enforcing strict adherence to health and safety guidelines.
- Fostered positive team morale by providing ongoing support, feedback, and recognition for staff achievements.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and growth opportunities.
Education
Medical Assistant Certification - Healthcare
Lincoln Technical Institute
Lowell, MA08.2012
GED - High School.
Worcester Public Schools
Worcester, MA10.2004
Skills
- Personal Hygiene Assistance
- Behavioral Management
- Emotional Support
- Dementia Care
- Customer Support
- Customer service skills
- Customer Service-Oriented
- Managing Customer Complaints
- Improving customer satisfaction
- Food Preparation and Service
Languages
Spanish
Native or Bilingual
Timeline
PCA
Right at Home
01.2023 - Current
Barista/ Supervisor
Starbucks
09.2017 - 09.2022
PCA
Tempus Unlimited
11.2014 - Current
Medical Assistant Certification - Healthcare
Lincoln Technical Institute
GED - High School.
Worcester Public Schools