Angie Vazquez
Lake Elsinore,CA
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Certification
Work History
Branch Manager
Banc of California formally Pacific Western Bank
Murrieta
08.2006 - Current
- Provided feedback on employee performance evaluations conducted by supervisors.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Conducted regular performance reviews for all employees in the branch.
- Resolved escalated customer complaints in a timely manner.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Established strong working relationships with external partners such as vendors and suppliers.
- Assisted other branches when needed during peak periods or special projects.
- Performed regular audits of financial records in order to ensure accuracy.
- Identified opportunities for process improvement initiatives within the branch.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Monitored financial performance of the branch on a monthly basis.
- Participated in community events to promote brand awareness.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Organized professional development programs for employees at all levels of the organization.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Supported outside sales force in servicing and obtaining new business.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Designed sales and service strategies to improve revenue and retention.
- Established and built customer relationships through targeted outreach and initiatives.
- Disciplined employees to encourage compliance with company policies and procedures.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Grew business banking relationships through proactive outreach.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
Education
Some College (No Degree) -
Rio Hondo College
Whittier, CASkills
- Interpersonal Communication
- Problem Resolution
- Analytical
- Multitasking
- Dependable and Responsible
- Team building
- Customer Service
- Microsoft Word/Excel
- Microsoft Office
- Active Listening
- Excellent Communication
- Calm Under Pressure
- Customer Relations
Accomplishments
- Top Performer
- Received many acknowledgements from Customers
Certification
- Notary Public
Timeline
Branch Manager
Banc of California formally Pacific Western Bank
08.2006 - Current
Some College (No Degree) -
Rio Hondo College
- Notary Public
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