Angie Vera
Las Vegas,NV
Summary
Dedicated and experience in customer service, waitress and hospitality industry for over 10 years. Strong ability to problem-solve in fast-paced environments. Outgoing, cash handling, strong communication skills. An energetic team player with highly developed multi-tasking skills and an eye for up-selling. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
8
8
years of professional experience
Work History
Food Server
Yard House Restaurant
05.2023 - 02.2024
- Explained menu items and suggested appropriate options for food allergy concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
Server
T.G.I Fridays
08.2021 - 05.2023
- Greeting guest.
- Recommends and up sells on items.
- Serviced guests with food and beverage requests in timely, professional, and friendly manner.
- Knowledge of system, cashing out customer.
- Bussing tables.
Server
Ovide Restaurant
12.2020 - 07.2021
- Service guests with all food and beverage requirements in attentive, courteous, and efficient manner.
- Pre-bus all tables
- Perform cashiering functions by closing checks
- Consistently up sell food, beverage and promotional items to guests.
- Receive and deliver food and beverage orders and collect payment.
Hostess/Server
Carnival Cruise Lines
08.2018 - 02.2020
- Welcome guests in a warm and friendly manner.
- Ascertains their dining/lodging needs.
- Seats guests and manage the seating chart.
- Monitors restaurant activity to determine seating and dining flow.
- Taking customer orders and delivering food and beverages.
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
Bilingual Customer Service Representative
Scotiabank
11.2015 - 02.2018
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Liceo Nuevos Horizontes
Colombia08.2010
Skills
- Check Payment Processing
- Menu Memorization
- Special Dietary Requirements
- Quality Control
- Dining Customer Service
- High-Volume Dining
- Food Sales and Promotion
- Wine and Liquor Service
- Guest seating arrangements
Timeline
Food Server
Yard House Restaurant
05.2023 - 02.2024
Server
T.G.I Fridays
08.2021 - 05.2023
Server
Ovide Restaurant
12.2020 - 07.2021
Hostess/Server
Carnival Cruise Lines
08.2018 - 02.2020
Bilingual Customer Service Representative
Scotiabank
11.2015 - 02.2018
High School Diploma -
Liceo Nuevos Horizontes