Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angie Wadlow

Springfield,MO

Summary

Dedicated healthcare professional with a strong track record in quality improvement, process optimization, and compliance. Proven expertise in leading multidisciplinary teams, implementing Lean Six Sigma methodologies, and ensuring adherence to industry standards. Adept at analyzing data, driving organizational change, and fostering a culture of continuous improvement.

Overview

16
16
years of professional experience

Work History

Senior Quality Improvement Specialist

Mercy Hospital
10.2022 - Current
  • Spearhead data gathering and analysis for Ongoing Professional Practice Evaluations (OPPE)
  • Collaborate on Ministry-wide implementation of the new OPPE process.
  • Provide support to Quality and Safety team during CMS and Joint Commission surveys.
  • Address patient complaints and grievances in collaboration with insurance companies.

Lean Transformation Specialist

Mercy Hospital
02.2022 - 10.2022
  • Assisted project teams in optimizing organizational processes for enhanced quality, safety, and financial performance
  • Led organizational process improvement initiatives utilizing Six Sigma and Lean methodologies
  • Coordinated multiple Lean projects, Rapid Improvement Cycle Events, and follow-up activities
  • Ensured alignment of improvement efforts with leadership goals.

Assistant Director of Quality Management / Quality Improvement Coordinator

Southeast Missouri Mental Health Center
03.2019 - 02.2022
  • Managed Performance Improvement activities aligned with Joint Commission Accreditation standards
  • Supervised Quality Assurance Specialists, prioritizing tasks and handling challenges
  • Collaborated with stakeholders to ensure compliance with CMS and Joint Commission standards
  • Authored annual performance improvement reports showcasing completed process improvements
  • Conducted death reviews and root cause analyses of sentinel events.

Quality Assurance Specialist

Southeast Missouri Mental Health Center
01.2012 - 03.2019
  • Collected, analyzed, and presented data to improve performance metrics
  • Conducted audits of accreditation requirements and educated staff on findings
  • Ensured adherence to regulatory standards, including TJC, CMS, and HIPAA.

Patient Educator

Southeast Missouri Mental Health Center
05.2009 - 01.2012
  • Collaborated with healthcare professionals to develop and adjust treatment plans
  • Maintained progress notes and evaluated clients' progress in relation to goals


Utilization Review Specialist

Southeast Missouri Mental Health Center
10.2007 - 05.2009
  • Conducted admission and continued reviews for appropriateness and length of stay
  • Managed private insurance precertification and concurrent reviews.

Education

Master of Health Administration -

Maryville University
St. Louis, MO
2023

Bachelor of Liberal Arts -

Southeast Missouri University
Cape Girardeau, MO
1998

Skills

  • Yellow Belt Certification; trained in Green Belt Robust Process Improvement by Joint Commission and Lean Six Sigma Methodology

Timeline

Senior Quality Improvement Specialist

Mercy Hospital
10.2022 - Current

Lean Transformation Specialist

Mercy Hospital
02.2022 - 10.2022

Assistant Director of Quality Management / Quality Improvement Coordinator

Southeast Missouri Mental Health Center
03.2019 - 02.2022

Quality Assurance Specialist

Southeast Missouri Mental Health Center
01.2012 - 03.2019

Patient Educator

Southeast Missouri Mental Health Center
05.2009 - 01.2012

Utilization Review Specialist

Southeast Missouri Mental Health Center
10.2007 - 05.2009

Master of Health Administration -

Maryville University

Bachelor of Liberal Arts -

Southeast Missouri University

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Angie Wadlow