Angie Warren
Phenix City,AL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Knowledgeable Remote Call Center representive with solid background in customer service and problem resolution. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor. Demonstrated expertise in effective communication and conflict resolution.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Remote Call Center Represenative Ready to help team achieve company goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Supply Technician Sterile Processing
Department of Veterans Affairs
Columbus, Georgia
05.2022 - Current
- Trained new Medical Supply Technicians on proper inventory management procedures, ensuring consistency across the team.
- Conducted thorough research on new medical products, staying informed about industry advancements that could benefit the facility''s operations or patient outcomes.
- Implemented a more effective system for tracking expiration dates, reducing instances of expired products being used in patient care.
- Provided exceptional customer service to internal staff members who required assistance accessing needed supplies or navigating inventory systems.
- Maintained a clean and organized storage area, ensuring easy access to medical supplies when needed.
- Learning Dental, Podiatry, and OB/GYN Instruments. Also Censitrac system. Also working remote at my Chief Request.
- I have maintained nearly three years within the Federal Government, My Status is a GS 6 step 3. I work 40 hours a week. Monday through Friday 8:00am -4:30pm
Central Sterile Processing Head of Department Lead/Certified Trainer
Dale Medical Center Ambulatory Surgery Center
Ozark, AL
08.2017 - 05.2022
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- I am skilled in the following specialties for surgery Ortho, Endoscopy, General Surgery, ENT surgery, Podiatry and some plastics.
- I have attained almost eight years of Sterile processing knowledge with 4 years leading a surgery Center and Hospital.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
- Ensured compliance with all relevant industry regulations and safety guidelines within the department''s operations.
- Gathered, organized and input information into digital database.
- Maintained organization of documents, materials, and equipment.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
Room Attendant
Army(IHG) Hotel
Fort Novosel, AL
07.2015 - 08.2017
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Sales Floor Associate/ Warehouse Unloader
Wal-Mart Supercenter/ Distribution Center
Brundidge, AL
10.2009 - 04.2015
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- A licensed Driver on forklifts to load and unload merchandise off trailers.
Lead Cashier
American Eagle Outfitters
Dothan, AL
06.2006 - 03.2008
- Trained, mentored, and developed 8 new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
Education
No Degree -
George C Wallace Community College
Dothan, ALSkills
- Strategic planning
- Team development
- Verbal and written communication
- Attention to detail
- Dependable and responsible
- Problem-solving
- Flexible and adaptable
- Critical thinking
- Active listening
- Decision-making
- Data entry
- Call center customer service
- Communicating with clients
- Answering questions
Accomplishments
- Supervised team of four staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of seven in the development of Reorganizing Sterile Supply stockroom correctly.
Certification
- Certified Registered Central Service Technician (CRCST)
- Certified Endoscope Reprocessor (CER)
- HSPA member
Timeline
Medical Supply Technician Sterile Processing
Department of Veterans Affairs
05.2022 - Current
Central Sterile Processing Head of Department Lead/Certified Trainer
Dale Medical Center Ambulatory Surgery Center
08.2017 - 05.2022
Room Attendant
Army(IHG) Hotel
07.2015 - 08.2017
Sales Floor Associate/ Warehouse Unloader
Wal-Mart Supercenter/ Distribution Center
10.2009 - 04.2015
Lead Cashier
American Eagle Outfitters
06.2006 - 03.2008
No Degree -
George C Wallace Community College