Angela Warren Jackson
Manor,TX
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
10
10
years of professional experience
Work History
Financial Analyst I
Peak Performers (TDEM)
Austin, USA
09.2024 - 04.2025
- Company Overview: TDEM.
- Reviewed and processed reimbursement requests for jurisdictions supporting FEMA and disaster response, ensuring accuracy and compliance.
- Utilized Excel to track expenses, analyze financial data, and maintain precise financial reporting.
- Identified inefficiencies in financial workflows and implemented improvements to expedite reimbursement processing.
- Collaborated with internal and external stakeholders to ensure accurate financial documentation and compliance with reporting standards.
Customer Service Specialist IV
Peak Performers (DSHS)
Austin, USA
03.2024 - 08.2024
- Company Overview: DSHS.
- Maintained customers’ confidence by keeping records and information confidential within the records department.
- Ability to maintain strong customer service skills under adverse circumstances; actively listening to customer requests, and confirming complete understanding before addressing them.
- Managed the escalation report to address customer concerns regarding their order, effectively communicating with internal and external customers.
- Performed general office duties, such as typing, operating machines, and checking and answering emails.
Account Payable Specialist I
New CCH LLC dba Element Critical
Remote, USA
05.2023 - 02.2024
- Performs junior-level accounting while working in the Finance Department.
- I have gained knowledge in problem-solving, invoice transactions, reconciling vendor statements, and maintaining a high posting invoice rate.
- Oversaw the end-to-end accounts payable process, including receiving, processing, and verifying over 500 transactions per month.
- Monitor unprocessed items to prevent duplicate entries, and conduct monthly audits of vendor files and statements. Communicate with vendors within one business day to resolve discrepancies.
- Complete a three-way match on all PO invoices, and complete research of invoices with non-PO to ensure coding is correct.
- Redesigned accounts payable forms for better understanding among the finance team.
- Prepare and mail 1099s to vendors at the end of the year.
Accountant II - Account Payable Accountant
Texas Military Department
Austin, TX
08.2021 - 05.2023
- Performs entry-level accounting while working in the Finance Department.
- Proficient in administrative and office procedures, including processing encumbered and unencumbered vouchers with accuracy and proper documentation in the Centralized Accounting and Payroll/Personnel System (CAPPS) and the Uniform Statewide Accounting System (USAS).
- Provided support to agency staff on travel-related matters, and managed the processing of monthly Enterprise Rent-A-Car statements to ensure accuracy and compliance.
- Audit and process travel documents and vouchers; enter data into Capps; research, and reconcile vendor statements. Vendor statements for accuracy and compliance.
- Managed the receipt, review, and routing of incoming invoices from various sources to ensure timely and accurate vendor payments.
- Serve as a backup for accounting functions, as needed.
- Provided support during national emergencies, and performed additional duties as assigned to ensure operational efficiency.
Accounts Payable Clerk
Heritage-Crystal Clean, LLC
Elgin, IL
11.2018 - 07.2021
- Compiled and organized financial data for streamlined accounting processes.
- Leverage knowledge in payment terms, demonstrate analytical skills while performing 3-way matching of invoices, and pay attention to detail during the coding of at least 100 invoices daily.
- Establish relationships with vendors and contractors by utilizing excellent verbal communication skills to make the distribution of payments efficient.
- Manage full-cycle accounts payable, including receiving, processing, and verifying over 355 invoices per week, with an average total of $7.8M.
- Achieved a 50% increase in office efficiency and productivity by processing 80 to 100 invoices daily and coordinating with all levels of staff.
- Processed between 355 to 400 invoices weekly while maintaining prompt coding of invoices by the team.
- Showcase the ability to adapt and multitask to perform check runs, review aging statements, analyze invoice variances over or under $500 from the purchase order, and maintain a record of vendors and outstanding balances.
- Played a pivotal role in transitioning accounts payable from paper to a procure-to-pay system (Coupa), enhancing efficiency.
Customer Service Administrator
Heritage-Crystal Clean, LLC
Elgin, IL
06.2015 - 11.2018
- Practiced interpersonal skills to build and maintain relationships with clients as their primary point of contact for their inquiries and problem resolution.
- Offered data entry and other general administrative assistance that the office needed to promote operational efficiency and organizational effectiveness.
- Minimized and eliminated fees by ensuring timely payments through the prompt and accurate application of purchase orders to accounts.
- Demonstrated problem-solving skills and the ability to work together in a team by collaborating with the field service personnel to review unresolved paperwork issues.
- Coordinated the creation and tracking of billing and invoice documentation; ensured the accuracy of records by exercising keen attention to detail while documenting and filing.
- Raised customer satisfaction levels by attending to their needs, delivering solutions promptly, and displaying superb product knowledge to answer their queries accurately.
Education
Associate of Arts - General Studies
MALCOLM X COLLEGE
Chicago, ILSkills
- Attention to detail
- Effective communication
- Accounts payable
- Financial analysis
- Customer service
- Reporting standards
- Proficient in MS Excel
- Experienced in MS Word
- Microsoft Outlook Proficiency
- Accounting software
- NetSuite
- Capps
- USAS
- TX Ever
- GP
- Coupa
- CCMS
Affiliations
- ACET (Association for Continuing Education & Training)
- CDA (Child Development Association)
Vra Veoa Eligible
Yes
Active Security Clearance
No
Schedule A Eligible
No
Veteran Preference
No
Personal Information
Citizenship: US
References
References available upon request.
Timeline
Financial Analyst I
Peak Performers (TDEM)
09.2024 - 04.2025
Customer Service Specialist IV
Peak Performers (DSHS)
03.2024 - 08.2024
Account Payable Specialist I
New CCH LLC dba Element Critical
05.2023 - 02.2024
Accountant II - Account Payable Accountant
Texas Military Department
08.2021 - 05.2023
Accounts Payable Clerk
Heritage-Crystal Clean, LLC
11.2018 - 07.2021
Customer Service Administrator
Heritage-Crystal Clean, LLC
06.2015 - 11.2018
Associate of Arts - General Studies
MALCOLM X COLLEGE
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