Angie Weeks
McCalla
Summary
Highly organized Office Administrator with 15+ years of experience managing administrative tasks, scheduling appointments, verifying patients insurance coverage and limitations and working accounts receivable.
Overview
36
36
years of professional experience
Work History
Officer Manager
Perrigo Dental Care
09.2020 - Current
- Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board
- Consult with patients on treatment options provided by clinical team.
- Verify and post insurance payments into Open Dental software.
- Verify patients insurance coverage and limitations.
- Perform accounts receivable duties.
- Hire, develop, manage and retain the office staff.
- Boosted team morale through recognition programs, resulting in higher productivity levels.
- Prepare and lead monthly meetings with each department team to level set expectations to optimize patient experience .
- Additional task as required.
Office Administrator
J & J Metal & Salvage Inc.
01.2013 - 09.2020
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Supervised invoice processing, purchase orders, expense report, credit emos and payment transactions.
- Performed accounts receivable duties including invoicing, researching charge backs, discrepancies and reconciliations.
- Entered numerical data into database in a timely and accurate manner.
- Processed financial documents including contracts, expense reports and invoices.
- Drafted biweekly time sheets for 19 employees.
Dental Office Administrator
Dr. Keith Dillard
01.1997 - 01.2013
- Entered patient data into dental system using Dentrix while observing all confidentiality rules to maintain patient privacy.
- Coordinated and managed patient care with efficiency and professionalism by scheduling appointments, making financial arrangements for patient procedures.
- Verified patients insurance coverage and limitations.
- Performed accounts receivable duties including invoicing, recording payments and bank account discrepancies and reconciliation.
- Prepared and distributed payroll and tax records for 7 staff members and doctor.
- Complied reports for monthly and yearly meetings.
Patient Coordinator
Dr. James Sanderson
09.1988 - 05.1995
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Accurately coded and recorded treatment information in patient records.
- Posted all payments from patients and insurance companies.
- Worked closely with patients before and after dental treatment to schedule their next procedure and/or to satisfy their financial obligations.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
Education
High School Diploma -
McAdory High School
McCalla, AlabamaSkills
- Professional phone etiquette
- Excellent communication skills
- Customer service-oriented
- Accurate and detailed
- Excellent planner and coordinator
- Team builder
Timeline
Officer Manager
Perrigo Dental Care
09.2020 - Current
Office Administrator
J & J Metal & Salvage Inc.
01.2013 - 09.2020
Dental Office Administrator
Dr. Keith Dillard
01.1997 - 01.2013
Patient Coordinator
Dr. James Sanderson
09.1988 - 05.1995
High School Diploma -
McAdory High School