Angie White
DeQuincy,LA
Summary
Dynamic professional with extensive experience in customer service and relationship building at Custom Touch Homes. Proven track record in enhancing customer engagement and retention through exceptional care and follow-up communications. Skilled in fostering loyalty and driving sales growth, while maintaining a strong focus on client satisfaction and effective problem resolution.
Overview
2025
2025
years of professional experience
Work History
Salesperson/ Customer Service
Custom Touch Homes
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Property Manger
Custom Touch Village
05.2021 - 07.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Developed and implemented comprehensive property maintenance plan, leading to increase in property values.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Mental Health Technician
Dequincy Memorial Hospital
09.2019 - 08.2020
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Supported patients in daily activities, promoting independence and skill-building.
- Facilitated communication between patients and healthcare professionals to improve care coordination.
- Enhanced patient well-being by providing compassionate care and monitoring mental health status.
- Documented patient progress comprehensively, enabling tailored treatment adjustments.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Maintained patient records, documenting changes in patient condition.
- Charted on each patient daily.
- Assessed patient progress and reported changes to supervising physician.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Treated clients and families with respect and dignity.
Office Assistant/ Rental Property
Burnett Enterprise
06.2011 - 08.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
DeQuincy High School
DeQuincy, LA05.1992
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Customer engagement
- Social selling
- Follow-up communications
- Customer retention
Timeline
Property Manger
Custom Touch Village
05.2021 - 07.2024
Mental Health Technician
Dequincy Memorial Hospital
09.2019 - 08.2020
Office Assistant/ Rental Property
Burnett Enterprise
06.2011 - 08.2018
Salesperson/ Customer Service
Custom Touch Homes
DeQuincy High School
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