Angie Willett

• Provide advisory services to clients based on observations of their current RCM structure
• Contributed to the design of a database by formulating several hundred rules based on various data points to identify areas for improvement
• Develop and implement strategies to increase customer satisfaction and loyalty.
• Created monthly reports for senior management summarizing operational performance metrics.
• Coach, mentor and train internal and client team members in order to improve their job performance.
• Hold routine meetings with client RCM staff to review progress and pinpoint opportunities for enhancing project advancement
• Established processes to ensure efficient workflow throughout the organization.

• Handled complex problems and issues by understanding root cause of issue and implementing solutions.
• Assessed clients' needs and created plan of action to provide business solutions.
• Assisted with continuous business improvement based on learnings from client implementation, previous experiences and fresh ideas.
• Identified issues requiring improvement and set processes in place to remedy concerns.
• Worked closely with stakeholders to identify business issues.

• Oversee client revenue cycle process implementing change to assist in improving processes and increasing client net reimbursement.
• Engage with client by providing feedback and recommendations to improve existing processes in place
• Maintain open and professional relationship with RCM teams to improve quality of internal and external applications
• Collaborate with staff to maximize client success and customer satisfaction
• Resolve problems proactively allowing our internal and external clients to work efficiently
• Evaluated operational trends based on client practice and made proactive strategy adjustments to maintain alignment between performance and objectives

Performed and managed a wide range of RCM functions from an operational and technology standpoint including the successful build and implementation of middle revenue cycle functionality for nine hospitals. while leading clinical charging teams in their efforts to ensure proper revenue routing based on their orderable and performable services and procedures.

• CDM consolidation/build/mapping
• Cost center assignment and mapping ~ Fee schedule mapping
• Bed charge billing revenue routing
• Clinical and non clinical team building
• Implemented integration of multiple clinical applications using HL7 standards
• Coordinated and managed testing to ensure appropriate revenue routing
• Effectively communicated project status with leadership
• Import and export of data ~ System maintenance as required
• Research study and billing protocol build
• Report writing
• Governmental and commercial billing
• Medicare appeals
• Insurance verification
• Patient Access