Summary
Overview
Work History
Education
Skills
Timeline
Skill Summary
Key Past Projects
Generic

Angie Wilson

San Dimas,California (CA)

Summary

Accomplished and results-driven Business Systems Analyst with a proven track record of delivering high-performance, cost-effective technology solutions across diverse industries, including automotive, financial services, healthcare, insurance, mortgage, executive recruitment, and entertainment. Expertise in leading full SDLC initiatives encompasses all phases from conceptual design and requirements gathering to implementation, user training, quality assurance, and post-launch enhancements. Skilled at bridging business and technical teams to translate complex requirements into scalable solutions that enhance operational efficiency and foster business growth. Committed to leveraging analytical skills and industry knowledge to drive innovation and optimize processes.

Overview

34
34
years of professional experience

Work History

PM/Senior Business Systems Analyst

Writers Guild of America, West
Los Angeles, CA
10.2018 - Current

Achieved compliance with franchise agreements through effective data collection on writer employment and compensation. Secured over two million dollars in interest and penalties for late payments, enhancing benefits for WGA members.

  • Spearheaded project to integrate talent agencies into data sharing initiative, providing WGA with comprehensive insights into member welfare.
  • Oversaw the development and integration of a data storage solution to enhance reporting capabilities and support trend analysis from talent agencies.
  • Conducted data mapping and transformation of non-conforming files to streamline data integration from multiple sources into a unified data mart.
  • Conducted thorough analysis of data gaps following receipt of validated data to enhance MVP development.
  • Enhanced understanding of intricate requirements by simplifying concepts and utilizing visual aids such as process flows, wireframes, and illustrations.
  • Created detailed test plans and cases, utilizing test data to rigorously validate system requirements and support user acceptance testing.
  • Achieved user proficiency in new processes and systems through effective training programs. Developed standard operating manual that streamlined user operations. Enhanced overall user experience by simplifying complex procedures and producing as-is versus future state flows.
  • Delivered high-quality project artifacts by creating effective plans and schedules. Achieved clarity in project scope through the development of functional requirements documents and data mapping specifications.
  • Led project teams in managing client interactions with developers, DBAs, designers, and stakeholders. Oversaw communication strategies to align project goals with stakeholder expectations. Championed collaboration among cross-functional teams to drive project success.
  • Achieved seamless integration of data inputs by effectively analyzing and mapping data sources. Transformed source data to align with target data, enhancing overall data quality.

Senior Business Systems Analyst

Alliance HealthCare Services
Irvine, CA
06.2017 - 06.2018
  • An interoperability initiative for Alliance information systems to work together within and across organizational boundaries to allow for clinical data exchange from one information technology and received by another vHl7 messaging
  • Collaborated with health teams, coordinated acquisition of data with health plans and other business partners, using Hl7 messaging
  • Worked on HL7 inbound and outbound interfaces. Defined data specifications and map out of data crosswalks.
  • Validated HL7 messages including triggers such as AO1, AO2, AO3 and other HL7 messages types like ORM, ORU, MDM…etc.
  • Performed requirement analysis, went through use cases according to the flow of patient data and rules of security sharing
  • Acted as a liaison with internal and external customers, practices and other business partners to develop and design future needs through process creation or improvement
  • Coordinated development, implementation and maintenance of interfaces with various electronic medical record vendors, hospitals and recipients of data
  • Developed integration test plans and test cases, coordinated and monitored tests for incoming data to ensure data integrity
  • Worked closely with clinical business analysts and systems engineers to understand and provide feedback on complex functional requirements, identify gaps and technical limitations, propose solutions and workarounds and formalize solutions
  • Analyzed and documented source data mappings and interface specifications
  • Tested, deployed, and validated the interfaces to achieve project sign off from internal and external project stakeholders
  • Project Description: Implement an HR Ticketing System using Cherwell
  • Conducted JAD sessions with PM, SMEs; facilitated interviews with end users to collect business requirements
  • Followed a systematic approach to eliciting, organizing, and documenting requirements of the system
  • Conducted Requirements walk- through with the Business Team to ensure that all their needs are met and gathered sign off on the requirements for SOX compliance after the requirements were base lined
  • Participated in design of the Master Test Plan and Test Cases
  • Participated in User Acceptance Testing with Business Users
  • Coordinated with the Development Team and Testing Team to track defects and resolution
  • Participated in Analysis of High Priority Issues and risks as part of Risk Assessment
  • Performed Gap Analysis of client requirements, generated AS-IS and New State workflow process and relevant artifacts

Senior Business Systems Analyst

Assurant
Santa Ana, CA
08.2014 - 03.2017
  • Collaborated with cross-functional teams to optimize a web-based application, improving the placement and tracking of lender-placed insurance within the insurance and mortgage sectors.
  • Analyzed as-is and to-be workflows, pinpointing automation prospects to optimize overall process efficiency.
  • Coordinated with product owner and technology team to prioritize backlog, fostering a continuous feedback loop for improved team efficiency.
  • Managed end-to-end processes for the design and testing of critical systems modules, specifically targeting insurance payment functionalities for escrowed borrowers.
  • Developed and delivered visual demonstrations, including process flows, wireframes, scenarios, and illustrations, to clarify complex requirements and foster group understanding.
  • Developed a centralized repository of project documentation to facilitate timely bug fixes and system enhancements.
  • Documented functional and non-functional requirements in epics, features, and user stories to enhance project clarity and alignment.
  • Facilitated development teams in deconstructing large, complex user stories into manageable tasks for execution.
  • Conducted thorough evaluations of user stories to facilitate undisputed acceptance and validation processes.
  • Engaged with multiple teams to streamline development processes and address interdependencies across domains.
  • Assisted teams in identifying and resolving production issues. Supported testing, deployment, and execution activities to facilitate development through production.
  • Streamlined client onboarding by implementing automation, reducing the process duration from three months to one day for Fiserv and Black Knight system clients.

Project Manager/Senior Business Systems Analyst

Korn Ferry International
Glendale, CA
01.2011 - 08.2014
  • Business Sys Analyst in an Agile environment, globalizing a CRM from 19 database instances to one
  • Led requirement elicitation to gather information from stakeholders & UI development
  • Developed project artifacts; functional specifications, test plans/cases, process models
  • Managed prototype, pilot review sessions, tier 2+ user support and on-going production releases.
  • Designed standard procedures for testing, deployment & release communications
  • Assisted POs to advance project to successful completion; included identifying process blockages and the means to move through them

Project Manager/Senior Business Systems Analyst

Writers Guild of America, West
Los Angeles, CA
10.2009 - 12.2010
  • Collaborated with cross-functional teams to optimize a web-based application that facilitates timely royalty payments to film and television writers and their heirs.
  • Led the development and management of comprehensive project deliverables, ensuring alignment with strategic objectives. Oversaw the formulation of risk analysis and mitigation strategies to safeguard project success. Guided teams in establishing clear milestones and critical success factors to drive project completion.
  • Spearheaded requirements elicitation sessions, ensuring thorough analysis and precise translation of needs into clear specifications.
  • Spearheaded planning and organization of web solutions from conception to completion.
  • Delivered a robust library of project artifacts, encompassing functional specifications, UI flow charts, test plans, and test cases, to streamline project workflows and improve team collaboration.

Senior Business Systems Analyst

Wedding Channel.com
Los Angeles, CA
03.2009 - 06.2009
  • Facilitated the upgrade of an online wedding registration system from a retailer-centric model to a comprehensive global registry solution to enhance user experience.
  • Formulated detailed user stories with Scrumy Pro to support development of proof of concept models.
  • Analyzed market trends and competitor offerings to enhance registry and group cash gift strategies.
  • Evaluated technical and operational requirements for successful implementation and integration with Facebook.

Senior Business Systems Analyst

Korn Ferry International
Glendale, CA
06.2007 - 01.2009
  • Collaborated with cross-functional teams to implement a VB.NET/Windows application, successfully modernizing legacy CRM system within Agile framework.
  • Developed detailed requirements and use cases for new search system by reverse-engineering existing legacy systems.
  • Assisted in resolving bugs and implementing enhancements. Supported quality assurance efforts for multiple complex modules.
  • Created innovative prototypes to facilitate discussions and evaluations within product development committee.
  • Coordinated and led JAD sessions with stakeholders, ensuring alignment and clarity throughout the development lifecycle and training initiatives.

Project Lead/Senior Business Systems Analyst

Capital Group Companies
Los Angeles, CA
05.2006 - 06.2007
  • Led requirements delivery by automating and integrating a long-standing paper-and-pen process
  • Compiled comprehensive project artifacts, encompassing project statement proposal and detailed scope outline.
  • Executed data mapping and conversion workflows to enhance data consistency and reliability from diverse information sources.

Senior Business Systems Analyst

American Honda Motors Inc.
Torrance, CA
08.2002 - 05.2006
  • Served as a day-to-day liaison between IT and users during the creation of SOX-compliancy
  • Developed key project assets, including scope documents, UI, functional/technical specs
  • Demonstrated an excellent understanding of the technical environment as it related to Honda’s auto, motorcycle, watercraft and power equipment product lines
  • Led effort to store application files in a document management facility to increase project agility.
  • Championed automation of internal processes. Transformed web help process to allow multiple authors, resulting in dramatic processing efficiencies

Business Systems Analyst

Union Bank
Los Angeles, CA
04.2001 - 07.2002
  • Led requirements solicitation to gather data requirements for an e-statement portal
  • Produced key project artifacts; data maps, functional requirement specifications, test plans and test cases
  • Tested and validated the e-statement portal
  • Validated the opt-in/opt-out e-statement enrollment process

Data Analyst/Release Manager

Hartford Life
Plymouth, MN
05.2000 - 03.2001
  • Performed data analysis to eliminate redundancies and inefficient data marts
  • Gathered data requirements to build an inhouse data warehouse

Data Analyst

Wells Fargo
Minneapolis, MN
07.1998 - 12.1999
  • Implemented a project for capturing and reporting compliance with the Fair Lending Act.
  • Extracted data from internal and external sources for demographic census data reports.

Data Analyst

ReliaStar Insurance
Minneapolis, MN
06.1997 - 06.1998
  • Gathered requirements and created reports using BrioQuery.
  • Administered and fine-tuned P/CIS marketing database and write-backs of demographic data.

Business Systems Analyst

American Express
Minneapolis, MN
01.1992 - 01.1997
  • Developed and executed test plans and test cases. Liaison to IT non-technical operational groups
  • Gathered and documented business requirements from users.

Education

Knowledge Alliance
Minnesota

SQL Server 7.0 Administration Certification -

Knowledge Alliance
Minnesota

Scrum Master Certification - undefined

Skills

  • Requirements Elicitation & Documentation
  • Project lifecycle management
  • Process Improvement & Workflow Optimization
  • Engagement with stakeholders and SMEs
  • Technical Proficiency: Strong understanding of IT infrastructure and database concepts (SQL)
  • Quality assurance and end-user support
  • Analytical problem solving
  • Communication & Collaboration: Translating technical concepts for non-technical stakeholders and facilitating collaboration across departments

Timeline

PM/Senior Business Systems Analyst

Writers Guild of America, West
10.2018 - Current

Senior Business Systems Analyst

Alliance HealthCare Services
06.2017 - 06.2018

Senior Business Systems Analyst

Assurant
08.2014 - 03.2017

Project Manager/Senior Business Systems Analyst

Korn Ferry International
01.2011 - 08.2014

Project Manager/Senior Business Systems Analyst

Writers Guild of America, West
10.2009 - 12.2010

Senior Business Systems Analyst

Wedding Channel.com
03.2009 - 06.2009

Senior Business Systems Analyst

Korn Ferry International
06.2007 - 01.2009

Project Lead/Senior Business Systems Analyst

Capital Group Companies
05.2006 - 06.2007

Senior Business Systems Analyst

American Honda Motors Inc.
08.2002 - 05.2006

Business Systems Analyst

Union Bank
04.2001 - 07.2002

Data Analyst/Release Manager

Hartford Life
05.2000 - 03.2001

Data Analyst

Wells Fargo
07.1998 - 12.1999

Data Analyst

ReliaStar Insurance
06.1997 - 06.1998

Business Systems Analyst

American Express
01.1992 - 01.1997

Scrum Master Certification - undefined

Knowledge Alliance

SQL Server 7.0 Administration Certification -

Knowledge Alliance

Skill Summary

  • Requirements Analysis: Expertise in requirements gathering, gap analysis, root cause analysis, and impact analysis to identify business needs and drive effective IT solutions.
  • Business–IT Alignment: Proven ability to translate complex business requirements into practical, scalable technology solutions.
  • Stakeholder Collaboration: Strong experience working with IT teams and Subject Matter Experts (SMEs) to prioritize initiatives and achieve defined business objectives.
  • Project Methodologies: Extensive experience supporting projects using Agile, Kanban, Waterfall, and JAD facilitation techniques.
  • Testing & Quality Assurance: Proficient in change management, defect/bug triage, test plan development, User Acceptance Testing (UAT), and pilot deployment support.
  • Adaptability & Continuous Learning: Highly adaptable with the ability to quickly learn and apply new technologies, concepts, and business domains.
  • Problem Solving: Strong analytical skills with the ability to identify issues, evaluate impacts, and implement effective solutions.
  • Teamwork & Leadership: Self-motivated professional who works effectively both independently and within cross-functional teams while embracing new challenges.

Key Past Projects

  • Enterprise trading compliance system
  • Electronic e-statement web application for bank customers
  • Web based application, with an insurance servicing company, to facilitate tracking and protection of client property (insurance coverage)
  • Dealership dot net web portal for a major automotive company
  • Residuals Web portal to facilitate remittance of royalties to film and television writers
  • Helpdesk Ticketing System (Cherwell)
  • Interoperability using HL7 to communicate and exchange Healthcare information
  • Data mart to house incoming data from Talent Studios to Writer’s Guild of America
Angie Wilson