Angie Ximena Garcia
Tampa,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Allergy Asthma & Immunology Associates of Tampa
06.2025 - Current
- Managed patient check-in and check-out processes to enhance workflow efficiency.
- Handled multi-line phone system to direct calls and schedule appointments effectively.
- Developed and maintained organized patient records to ensure accuracy and compliance.
- Assisted with insurance verification to streamline billing procedures for patients.
- Collaborated with medical staff to resolve patient inquiries promptly and professionally.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Medical Assistant / Medical Records / Front Desk Receptionist
Florida Physical Medicine
01.2025 - 06.2025
- Administered patient care, including vital sign monitoring
- Assisted in scheduling appointments and managing patient flow within clinic operations.
- Developed and maintained accurate electronic health records to ensure data integrity.
- Coordinated laboratory tests and communicated results to patients and physicians promptly.
- Streamlined front desk operations, improving patient check-in efficiency by implementing new processes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant / Billing and coding specialist / Front Desk Receptionist / Medical Records / Authorization and Referrals Specialist
Pan American Pain Institute
10.2020 - 12.2024
- Assisted in patient intake processes, ensuring accurate data collection and documentation.
- Coordinated appointment scheduling and follow-up communications to enhance patient flow.
- Supported clinical staff by preparing examination rooms and maintaining sterile environments.
- Educated patients on treatment plans, medications, and post-procedure care instructions.
- Implemented electronic health record systems, improving access to patient information.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Education
No Degree - Nursing
Hillsborough Community College
Tampa, FL12-2026
High School Diploma -
Gaither High School
Tampa, FL05-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- HIPAA compliance
- Medical terminology knowledge
- Direct patient care
Certification
- HIPAA Compliance Certification
- OSHA Safety Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Allergy Asthma & Immunology Associates of Tampa
06.2025 - Current
Medical Assistant / Medical Records / Front Desk Receptionist
Florida Physical Medicine
01.2025 - 06.2025
Medical Assistant / Billing and coding specialist / Front Desk Receptionist / Medical Records / Authorization and Referrals Specialist
Pan American Pain Institute
10.2020 - 12.2024
No Degree - Nursing
Hillsborough Community College
High School Diploma -
Gaither High School