Angie Zahn
San Antonio,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Certified Ophthalmic Technician
Quaterline
05.2022 - Current
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Instructed patient in care of use of various types of contact lenses, demonstrating insertion, removal, and cleaning.
- Conducted Goldman Humphrey Visual Field Testing as part of overall vision evaluation.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Optical Sales Associate
Potranco Eye Care
12.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
Practice Manager
Hill Country Vision Center
09.2022 - 12.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Internet Sales Director
Ken Batchelor Cadillac
05.2022 - 09.2022
- Responded to internet inquiries and phone calls in timely matter.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior and individualized customer service.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Located merchandise across various stores to address customer needs.
- Trained sales staff on company procedures and salesmanship.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Course Supervisor
United States Air Force
01.2020 - 05.2022
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tested and evaluated students on materials presented in workshops and classes.
- Developed and clearly presented classroom rules, guidelines and objectives.
- Optimized learning plans based on student performance and feedback.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
- Oversaw curriculum development and implementation in alignment with best practices.
- Facilitated learning with creation of engaging written and oral assignments.
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
- Targeted diverse learning modalities in development of new course content and training programs.
- Designed course materials and supported implementation.
- Planned and monitored implementation of technology-based learning programs.
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
- Delivered private instruction to adult learners in variety of fields on leadership development, professional writing, business communication and delivery of proposals and presentations.
Optometry Office Manager
United States Air Force
07.2017 - 01.2020
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Controlled finances to lower costs and keep business operating within budget.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Worked closely with in-house design team to develop visuals for content.
- Updated social media platforms with latest news and corporate details.
- Identified appropriate marketing channels and target customers for campaigns.
- Designed and implemented advertising and public relations activities.
- Monitored social media questions and comments and appropriately responded.
Ophthalmology Office Manager
United Stated Air Force
03.2014 - 07.2017
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Facilitated training and onboarding for incoming office staff.
Education
Master of Arts - Marketing And Advertising Communications
Webster University
St Louis, MO03.2019
Bachelor of Science - Business Administration And Management/Marketing
Park University
Parkville, MO04.2011
Associate of Science - General Studies
St. Louis Community College
St. Louis, MO08.2001
Skills
- Event/Conference Planning
- Document Proofreading
- Customer Service
- Advertising Design
- Digital Marketing
- Social Media Platforms
- Sales Expertise
- Customer Relationship Management
- Team Collaboration
- Performance Management
- Staff Development
- Marketing
Timeline
Optical Sales Associate
Potranco Eye Care
12.2022 - 05.2023
Practice Manager
Hill Country Vision Center
09.2022 - 12.2022
Certified Ophthalmic Technician
Quaterline
05.2022 - Current
Internet Sales Director
Ken Batchelor Cadillac
05.2022 - 09.2022
Course Supervisor
United States Air Force
01.2020 - 05.2022
Optometry Office Manager
United States Air Force
07.2017 - 01.2020
Ophthalmology Office Manager
United Stated Air Force
03.2014 - 07.2017
Master of Arts - Marketing And Advertising Communications
Webster University
Bachelor of Science - Business Administration And Management/Marketing
Park University
Associate of Science - General Studies
St. Louis Community College