Angie Zepeda
Fort Worth,TX
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
3
3
years of professional experience
Work History
Stocking
Kroger
Fort Worth
06.2024 - 11.2024
Customer Service Representative
MCC Calling Solutions
Arlington, Texas
06.2021 - 08.2023
- Supported sales team members to drive growth and development.
- Mentored junior team members and managed employee relationships.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Skills
- Supermarket stocking
- Station stocking
- Stocking supplies and retail products
- Product stocking and rotation
- Account updating
- Complaint resolution
- Strong teamwork
Timeline
Stocking
Kroger
06.2024 - 11.2024
Customer Service Representative
MCC Calling Solutions
06.2021 - 08.2023