Angie Camila Zapata Henao

Led end-to-end frontline recruitment, aligning hiring strategies with business goals, and company culture.
• Designed and executed recruitment campaigns across job boards, social media, community partnerships, and job fairs.
• Built and maintained a strong candidate pipeline through proactive sourcing and engagement.
• Managed all stages of screening, interviewing, and hiring to ensure quality, culturally aligned hires.
• Ensured compliance with internal policies, and accurately posted job openings with complete details.
• Conducted pre-screening interviews, unit tours, and same-day offers to speed up hiring.
• Expanded sourcing channels through community outreach, partnerships with CDL schools, and workforce agencies.
• Organized and represented the company at internal and external job fairs.
• Oversaw candidate lifecycle management in Workday ATS, ensuring timely background checks, and drug testing.
• Maintained continuous candidate engagement to reduce drop-off rates.
• Supported other units with recruiting efforts.

•Acting as an HR Manager during the HRM's absence.

•Trained new HR specialists on practices and HR systems.
• Led staffing meetings with business leaders to forecast needs, and align hiring strategies.
• Coached the recruitment team to drive hiring metrics, pipeline health, and performance.
• Maintained accurate hiring status through the Frontline Recruitment Tracker.
•Identified and implemented process improvements for faster hiring and better candidate quality.
• Participated in labor planning, staffing reviews, and compliance meetings to proactively address hiring needs.

• Supported daily HR operations, ensuring compliance with company policies, labor laws, and best practices.
• Acted as HR Manager during absences, managing employee relations, investigations, conflict resolution, and advising leadership on performance issues.
• Assisted managers with disciplinary actions, performance plans, employee engagement, and union grievances.
• Managed employee records, HRIS updates (Workday, UltiPro), onboarding documents, compliance forms, and payroll tasks in collaboration with the payroll team.
• Conducted new hire orientations, processed I-9 and E-Verify compliance, issued employee ID cards, locker assignments, parking stickers, uniforms, and onboarding schedules.
• Maintained FMLA, ADA, STD, Workers’ Compensation records, and handled unemployment claim documentation.
• Led training sessions on diversity, harassment prevention, and company policies; supported employee recognition programs, and engagement initiatives.
• Maintained communication boards and ensured efficient communication between HR, operations, and other departments.
• Supported HR compliance in audits, labor planning, and CRT meetings; completed professional development courses to enhance HR expertise.

• Supporting operation by providing flights schedules to the drivers. • Preventing aircraft delays by providing aircraft changes to the driver via in person, radio, or phone

• Maintaining communication with units’ customers by listening to any needs, changes, questions and providing communication between the drives and the tower to give them solutions to avoid any delay.

• Supporting the Unit with early information about flight volume, delays, flights cancelations and catering needed for extra sections. • Providing solutions and fast decision making to have a successful operation.

• Accomplished department objectives by managing staff.

• Planning and evaluating department activities

• Ensures a safe, secure, and legal work environment.

• Develop personal growth opportunities for other members of the stuff by providing training and leadership. • Recruiting new employees based on the restaurant’s needs and conducting interview screens.

• Advertised, marketed, and recommended menu options to guests to increase guest satisfaction. • Communicated product knowledge to facilitate guest decision making.

• Created a welcoming environment for visiting guests providing a memorable dining experience. • Provided training to new employees.

• Supporting the restaurant by verifying restaurants funds for the day.