Angela Hooper
Marion,USA
Summary
Service-oriented professional with 15 years of experience in communications technology, logistics, and administration. Demonstrated excellence in client service and administrative management, achieving high levels of productivity in fast-paced environments. Strong analytical and communication skills, with proven ability to manage teams effectively. Highly adaptable and quick to master new skills, consistently delivering results without supervision.
Overview
17
17
years of professional experience
Work History
Guest Services Cashier
Kwik Trip Inc.
MARION, IA
06.2024 - Current
- Processed customer transactions accurately and efficiently at busy checkout stations.
- Maintained cleanliness and organization of work environment to maximize efficiency.
- Handled cash, credit, and gift card transactions securely and responsibly.
- Provided exceptional customer service by resolving inquiries and addressing issues promptly.
- Assisted in inventory management through timely restocking of shelves.
- Promoted store loyalty programs to enhance customer engagement and retention.
- Trained new cashiers on procedures, policies, and best practices in service excellence.
- Operated kitchen equipment safely while adhering to health and safety guidelines.
Attendance Secretary / Administrative Assistant
Marion Independent School District
11.2021 - Current
- Reviewed and corrected discrepancies in attendance reports submitted by teachers.
- Maintained accurate student attendance records in information system.
- Coordinated communication between parents and school staff regarding attendance issues.
- Processed absence requests and documented daily summaries of student absences.
- Handled parent calls for early dismissals and facilitated student releases from class.
- Utilized school management software to track attendance trends and generate reports.
- Informed parents of unexcused absences to promote corrective action by students.
- Assisted faculty with attendance inquiries and addressed concerns regarding student engagement.
Special Education Associate
Marion Independent School District
09.2020 - 11.2021
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Interacted physically and verbally with students throughout each day.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained positive attitude and affirmatively communicated with each student.
- Alerted instructor to student behavior or issues requiring intervention.
- Offered student support through special accommodations, extra assistance, and assessments.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
- Worked with students to promote learning and pro-social development.
- Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
Special Education Paraprofessional
Cedar Rapids Community School District
02.2020 - 08.2020
- Assist teachers in the classroom supervising special education students.
- Work one on one with students when assigned ie; feeding and changing students if needed.
- Perform a variety of tasks relating to the physical and instructional news of students in the classroom.
- Assist in the implementation of instructional programs, including self-help and behavior.
- Interacted physically and verbally with students throughout each day.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained positive attitude and affirmatively communicated with each student.
- Alerted instructor to student behavior or issues requiring intervention.
- Offered student support through special accommodations, extra assistance, and assessments.
- Helped feeding and daily living skills to support physical and emotional well-being.
- Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
Vehicle Bookkeeper
McGrath Family of Dealerships
08.2016 - 01.2020
- Managed daily finance deposits, ensuring accurate counting and entry into accounting system.
- Processed paperwork for trade vehicle payoffs to maintain compliance.
- Entered accounting charges for McGrath Certified, GM Certified, Hyundai Certified, and Ford Certified vehicles.
- Reviewed purchase documents and company receipts for reconciliation with financial statements.
- Checked finished car deals, organizing paperwork for appropriate financial institutions and counties.
- Maintained balance schedules, making adjustments to rectify errors as necessary.
- Communicated with banks, counties, and customers regarding titling and lien notation status.
In Home Daycare
Angie's Kids
05.2016 - 08.2016
- Provided a loving place for kids to grow, learn, and have fun.
- Cared for 4 to 6 children.
- Coordinated field trips to various kid-friendly locations once or twice a week.
- Supervised daily outdoor play, and coordinated age appropriate lessons.
- Prepared two healthy meals and two healthy snacks daily.
Rating & Billing Specialist
CRST INTERNATIONAL, INC.
07.2010 - 04.2016
- Rated and released accurate bills while maintaining precise customer information.
- Processed billing invoices for freight transportation services with high accuracy.
- Communicated with clients regarding billing rates and miscellaneous requests to ensure clarity.
- Researched missing paperwork and proof of delivery to resolve claims and overpayments.
- Investigated incorrect billings and issued refunds when necessary.
- Collaborated with team members to identify and implement process improvements.
- Addressed client inquiries about billing issues, fax information, and other needs.
On-Site Specialist
IKON OFFICE SOLUTION, INC.
11.2008 - 07.2010
- Maintain billing logs and calculate charges of work performed, distribute office supplies, fax transmissions and mail company personnel and/or designated drop-off points.
- Operate/perform maintenance on high-output equipment to produce binding and final product and provide diagnostic report to on-site technicians, walk through quality control checklist and conduct daily inspections.
Education
Liberal Arts -
KIRKWOOD COMMUNITY COLLEGE
08.2004
Computer Programming -
KIRKWOOD COMMUNITY COLLEGE
12.2006
Skills
- Windows OS proficiency
- Written communication
- Report generation and statistical analysis
- Google Docs expertise
- Data entry and management
- Customer relations and support
- Conflict resolution strategies
- Organizational skills
- Calendar management and scheduling
- Microsoft Office proficiency
- Attendance tracking and record management
- File maintenance and mail processing
- Effective communication skills
- Student support services
- Dependability and responsibility
Selected Career Highlights
- With a small team of peers we increased site certificate ratings from a failing rating of 25 to a near perfect rating of 48 out of 50. In that 6-month period monthly statistics, efficiency, organization, and site cleanliness were all improved, contributing to the overall rating increase.
- Personal notes taken during training were hand selected and requested to copy and use for future trainees. These notes were used to create a non-formal trainee pamphlet and guide to assist new employees.
- Personally recognized with a certificate by corporate for ongoing commitment and job dedication.
- With McGrath I completed their Emerging Leaders program which helped me learn different ways I could improve in leadership and grow myself personally and professionally.
Timeline
Guest Services Cashier
Kwik Trip Inc.
06.2024 - Current
Attendance Secretary / Administrative Assistant
Marion Independent School District
11.2021 - Current
Special Education Associate
Marion Independent School District
09.2020 - 11.2021
Special Education Paraprofessional
Cedar Rapids Community School District
02.2020 - 08.2020
Vehicle Bookkeeper
McGrath Family of Dealerships
08.2016 - 01.2020
In Home Daycare
Angie's Kids
05.2016 - 08.2016
Rating & Billing Specialist
CRST INTERNATIONAL, INC.
07.2010 - 04.2016
On-Site Specialist
IKON OFFICE SOLUTION, INC.
11.2008 - 07.2010
Liberal Arts -
KIRKWOOD COMMUNITY COLLEGE
Computer Programming -
KIRKWOOD COMMUNITY COLLEGE