Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Angela Hopkins
Open To Work

Angela Hopkins

Lakewood,CO

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Crew LeadStand ManagerServerBaker/ Cashier Shift Manager

Work Type

Full TimePart TimeGig WorkVolunteerSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Lakewood, CO, US
Open to relocation: No

Salary Range

$0/hr - $1000/hr

Important To Me

Work-life balancePaid time offWork from home optionTeam Building / Company RetreatsPaid sick leave4-day work weekFlexible work hours

Summary

Dedicated blue-collar worker with a strong commitment to operational efficiency and customer satisfaction. Proven ability to enhance productivity through effective task delegation and adherence to safety protocols. Eager to learn and adapt to new challenges, contributing positively to team dynamics and company goals.

Overview

14
14
years of professional experience

Work History

Crew Lead

Westside Grounds Landscaping
05.2020 - 10.2024
  • Supervised daily operations, ensuring adherence to safety protocols and quality standards.
  • Trained new crew members on landscaping techniques and equipment usage.
  • Conducted regular performance evaluations, providing constructive feedback to team members.
  • Collaborated with clients to develop tailored landscaping solutions that meet their needs.
  • Managed equipment maintenance schedules, reducing downtime and operational disruptions.
  • Trained employees in time management and proper ways to complete job duties.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Collaborated with other Crew Leads to share best practices, driving continuous improvement across teams.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Delegated tasks according to individual strengths, optimizing overall team performance and output.
  • Managed project timelines, ensuring milestones were met while maintaining high-quality standards.
  • Addressed customer concerns promptly, resulting in improved satisfaction rates and repeat business.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Loaded and unloaded materials onto trucks and trailers.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Cleaned and maintained tools, equipment and worksites.
  • Used variety of hand and power tools to complete tasks.

Stand Manager

Hog Heaven Barbecue
08.2010 - 12.2018
  • Oversaw daily operations ensuring efficient food preparation and customer service.
  • Trained staff on menu items, food safety standards, and customer interaction techniques.
  • Managed inventory levels, ensuring timely replenishment of supplies and minimizing waste.
  • Implemented quality control measures to maintain high standards of food safety and presentation.
  • Coordinated with vendors to negotiate pricing and secure essential supplies for the stand.
  • Enhanced customer satisfaction through effective conflict resolution and proactive service solutions.
  • Streamlined operational workflows, resulting in improved efficiency during busy service periods.
  • Handled cash transactions accurately, balancing daily sales reports and preventing discrepancies in financial records.
  • Cultivated a loyal customer base through consistent delivery of high-quality products paired with friendly service interactions from staff members.
  • Enhanced employee morale by fostering a supportive work culture that prioritized teamwork, open communication, and mutual respect.
  • Increased customer satisfaction by implementing efficient service strategies and providing exceptional customer experiences.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks to maintain a well-functioning stand.
  • Ensured compliance with all applicable laws and regulations pertaining to food safety, employee rights, and business operations within the stand manager role.
  • Maintained high standards of cleanliness and organization throughout the stand, complying with health regulations and promoting a positive work environment.
  • Coordinated special events or promotions at the stand, generating increased revenue and fostering a positive community presence.

Server

Mimi’s Cafe
11.2017 - 01.2018
  • Provided exceptional customer service, ensuring satisfaction through attentive dining experiences.
  • Managed order accuracy and timely delivery, enhancing overall guest experience.
  • Collaborated with kitchen staff to streamline food preparation and service processes.
  • Handled cash transactions and maintained accurate financial records during shifts.
  • Assisted in maintaining cleanliness and organization of dining area and service stations.
  • Resolved customer complaints professionally, contributing to positive dining atmosphere.
  • Implemented suggestions for menu improvements based on guest feedback, driving engagement.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Baker/ Cashier

Cheesecake Factory Inc
09.2016 - 03.2017
  • Prepared various baked goods, ensuring adherence to quality and presentation standards.
  • Operated baking equipment, maintaining safety protocols and cleanliness in work area.
  • Assisted in inventory management, tracking ingredient usage and minimizing waste.
  • Followed recipes accurately to produce consistent flavor profiles for desserts.
  • Collaborated with team members to streamline production processes and improve efficiency.
  • Trained new staff on proper baking techniques and equipment operation.
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Operated cash registers and processed payments accurately.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.

Shift Manager

Big Daddy’s Pizza
08.2010 - 11.2016
  • Assisted in maintaining operational safety and cleanliness standards during shifts.
  • Supported team members in achieving daily production goals and customer service excellence.
  • Adapted quickly to new processes and tools to enhance workflow efficiency.
  • Monitored inventory levels and reported discrepancies to ensure accurate stock management.
  • Learned company policies and procedures to provide effective support during busy periods.
  • Collaborated with colleagues to resolve customer inquiries and improve satisfaction rates.
  • Conducted routine equipment checks to maintain operational readiness and safety compliance.
  • Participated in training sessions to develop skills in service delivery and team coordination.
  • Trained and mentored new employees to maximize team performance.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.

Shift Manager

Pizzeria Forte
05.2016 - 07.2016
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Improved employee morale with regular feedback sessions, fostering positive work environment.

Education

High School Diploma -

Denver Street School
Lakewood, CO

Skills

  • Team management
  • Motivational leadership
  • Training and mentoring
  • Task delegation
  • Safety guidelines
  • Equipment maintenance
  • Verbal and written communication
  • Multitasking and organization
  • Rational Decision-making
  • Heavy machinery operation
  • Equipment inspection
  • Meeting participation
  • Job assignments
  • Teamwork and collaboration
  • Team player
  • Reliability
  • Organizational skills

Timeline

Crew Lead

Westside Grounds Landscaping
05.2020 - 10.2024

Server

Mimi’s Cafe
11.2017 - 01.2018

Baker/ Cashier

Cheesecake Factory Inc
09.2016 - 03.2017

Shift Manager

Pizzeria Forte
05.2016 - 07.2016

Stand Manager

Hog Heaven Barbecue
08.2010 - 12.2018

Shift Manager

Big Daddy’s Pizza
08.2010 - 11.2016

High School Diploma -

Denver Street School

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