Angie L. Hernandez Valencia
Aurora,IL
Overview
4
4
years of professional experience
Work History
Caregiver
Senior Helpers
09.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Bartender/Server
Habanero Mexican Fine Cuisine
12.2022 - 09.2023
- Greeting and servicing customers.
- Provide excellent customer service.
- Memorizing and providing detail about items on menus.
- Up-sell items when appropriate.
Bartender/server
Mago Grill & Cantina
02.2023 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Managing Bartender
A Piece Of Havana
04.2021 - 12.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Bartender/server
Tres Pesos Bar & Grill Restaurant
07.2019 - 04.2021
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
Phlebotomy Technician PBT - American Society For Clinical Pathology
Joliet Junior College
Joliet, IL09.2023
Skills
- Illness Adaptation
- Client Documentation
- Direct Patient Care
- Medication Administration
- Dining Customer Service
- Cash Handling
- Order Supplies
- Guest Relations Management
- Alcohol Ordering
- Liquor, Beer and Wine Knowledge
- Classic Cocktails
- ABC Regulations
- Customer Service
Languages
Spanish/English
Full Professional
Bilingual
Timeline
Caregiver
Senior Helpers
09.2023 - Current
Bartender/server
Mago Grill & Cantina
02.2023 - 05.2023
Bartender/Server
Habanero Mexican Fine Cuisine
12.2022 - 09.2023
Managing Bartender
A Piece Of Havana
04.2021 - 12.2022
Bartender/server
Tres Pesos Bar & Grill Restaurant
07.2019 - 04.2021
Phlebotomy Technician PBT - American Society For Clinical Pathology
Joliet Junior College