Angielique Adams
Aiken,SC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Georgia Division Staff Scheduler
The Blood Connection
2023.03 - Current
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Helped implement staff training programs to encourage compliance with safety protocols.
- Scheduled and coordinated weekly staff meetings to maintain productive communication.
- Set schedules for over 100 staff by planning and designating shifts and hours.
Apheresis Center Team Lead
The Blood Connection
2022.08 - 2023.04
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Provides direct Supervision of staff and oversees daily functions at fixed site centers.
- Responsible for outcome of goal while overseeing efficiency of the center and strives to maintain teamwork in a professional manner.
- Acts as a role model for exemplary customer service
- Ensures safety of all blood supply and donor while performing all aspects of the collection process
- Prepares blood products and specimens for the lab and performs quality control in accordance with SOP, and completing paperwork accurately.
- Ensures that quality control is completed and documented in accordance with SOP.
- Used Phlebotomy skills to collect whole blood, platelets, plasma, and double red cells
Supervisor of Mobile Training
Shepeard Community Blood Center
2018.08 - 2022.08
- Improved donor satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Monitored workflow to improve employee time management and increase productivity.
- Follow and teach SOP guidelines and quality control to staff
- Used Phlebotomy skills to collect whole blood, platelets, plasma, and double red cells
- Achieved results by working with staff to meet established targets.
Mobile Team Leader
Shepeard Community Blood Center
2015.02 - 2018.08
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Using Phlebotomy skills to achieve daily product goals for the day
- Providing superb customer service to all donors and staff
Education
Associate of Science - Nursing
Aiken Technical College
Graniteville, SC2013
High School Diploma -
South Aiken High School
Aiken, SC05.2009
Skills
- Employee Relations
- Calendar Management
- Staff Coordination
- Multitasking Abilities
- Organizational Skills
- Customer Service
- Office Administration
- First Aid/CPR
- MS Office
- CDL (Class B)
Timeline
Georgia Division Staff Scheduler
The Blood Connection
2023.03 - Current
Apheresis Center Team Lead
The Blood Connection
2022.08 - 2023.04
Supervisor of Mobile Training
Shepeard Community Blood Center
2018.08 - 2022.08
Mobile Team Leader
Shepeard Community Blood Center
2015.02 - 2018.08
Associate of Science - Nursing
Aiken Technical College
High School Diploma -
South Aiken High School
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