Angiely Hernandez

Deliver exceptional customer support via email or phone, addressing inquiries regarding order updates, cancellations, modifications, upgrades, and swiftly resolving any issues related to their orders. Additionally, assist customers with questions about items customers are purchasing or provide information to address any queries before placing an order. Furthermore, facilitate phone orders for customers as needed.

Organizing incoming mail, invoices, statements, and supplier checks.

Monitor and record check payments from carriers for any

lost orders during transit or damaged packages.

Manage all chargebacks for orders, including the submission process to credit card companies.

Provide assistance with returns, including inspecting items, updating inventory quantities, and processing refunds efficiently and accurately.

Receive and accurately record inventory in the system based on invoices. Regularly check for pending orders that require shipping and provide assistance with the shipping process as needed.

Ensure proper SKU assignment and accurate location allocation for all inventory items to optimize inventory management and facilitate efficient order fulfillment.

Ensure timely shipping of all orders scheduled for the day and prevent any delays. Proactively follow up with customers to provide updates if an order is at risk of being late.

• Efficiently process customer transactions using POS systems, ensuring accuracy in scanning items and calculating totals.
• Handle cash, credit, and debit card payments with precision, maintaining balanced cash drawers at the end of each shift.
• Provide excellent customer service by greeting customers, answering inquiries, and resolving any issues or concerns.
• Assist in bagging purchases and organizing items to expedite the checkout process and enhance customer satisfaction.
• Collaborate with team members to maintain cleanliness and organization of the cashier area, ensuring a pleasant shopping experience for customers.
• Conduct end-of-day cash count to ensure accuracy in cash handling and reconcile cash drawer.
• Perform closing duties including cleaning the cashier area, restocking supplies, and ensuring the store is organized and tidy.
• Adhere to closing procedures and protocols to ensure the security of the store and its assets.
• Collaborate with team members to complete tasks efficiently and maintain a clean and organized environment.
• Demonstrate reliability and attention to detail in completing all tasks before leaving at the end of the shift..