Angie Massiel Hernandez Ramirez
Florida City
Summary
Customer Service Specialist with proven ability to prioritize tasks and excel in fast-paced environments. Expertise in resolving escalated customer issues while collaborating effectively with team members to achieve business objectives. Experienced in childhood education, providing nurturing support and structured learning for students outside traditional school hours. Proficient in technology integration, offering tailored assistance to both struggling and high-achieving students.
Overview
5
5
years of professional experience
Work History
Customer Service Officer
Publix
Miami
11.2022 - Current
- Provided excellent customer service by responding to inquiries in a timely and efficient manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Before and After School Care Assistant
United Martial Arts Doral
Miami
03.2020 - Current
- Established clear rules and guidelines for acceptable behavior among participants.
- Collaborated with fellow staff members to create engaging activities that promote physical fitness as well as mental stimulation.
- Provided feedback to parents regarding their child's academic development and social growth within the program.
- Encouraged positive social interactions between students by organizing group activities such as board games or arts and crafts projects.
- Helped children with homework assignments as needed.
Education
High School Diploma -
Jc Bermudez Doral Senior High School
Miami, FL05-2025
Skills
- Customer service
- Time management
- Team collaboration
- Problem solving
- Communication skills
- Information protection
Accomplishments
- A's and B's students all school years.
- Graduated with cumlaudem and gpa 4.2.
- Recognized has helped and responsible student.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Officer
Publix
11.2022 - Current
Before and After School Care Assistant
United Martial Arts Doral
03.2020 - Current
High School Diploma -
Jc Bermudez Doral Senior High School
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