Angie Valene Marsh
Silverdale
Summary
Dynamic Lead Dental Assistant with extensive experience at Dr. Orlando Fugaro, excelling in patient education and infection control. Proven ability to enhance operational efficiency and patient satisfaction through effective communication and meticulous attention to detail. Proficient in Dentrix and skilled in restorative procedures, ensuring high-quality care and seamless patient experiences.
Overview
19
19
years of professional experience
Work History
Lead Dental Assistant
Dr Orlando Fugaro
12.2018 - 10.2024
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Took dental images following strict patient protection rules, applying lead aprons.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for temporary fillings, temporary crowns, composite fillings,amalgam fillings, casts and impressions.
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
- Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
- Acted as a liaison between patients and dental specialists, streamlining the referral process and fostering seamless continuity of care.
- Typed patient data into computer system using dentrix, and other dental software for example Mac dental, while following privacy laws and maintaining high-level accuracy.
- Assisted in marketing efforts to attract new patients, showcasing the practice''s commitment to top-notch oral health care services.
- Coordinated continuing education courses for colleagues within the practice, further enhancing the clinical skills of each team member.
- Prepared patient x-rays and images for dentist review.
- Sterilized rooms and prepped equipment and instruments for up to 8 procedures daily.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Verified patient insurance eligibility and benefits.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- took itero scans for all dental procedures and needs like invisalign
Surgical Dental Assistant
Dr. Tracy Scott
01.2018 - 10.2024
- Assisted in complex surgical procedures, showcasing strong dexterity and knowledge of dental anatomy.
- Maintained detailed records regarding treatment plans, progress notes, and consent forms to ensure continuity of care across visits.
- Demonstrated proficiency in utilizing advanced dental technology during surgical procedures for increased accuracy and effectiveness.
- Upheld strict compliance with infection
- control protocols, ensuring a clean and safe environment for patients and staff alike.
- Aided in precise diagnosis by efficiently performing diagnostic imaging tasks such as x-rays and impressions.
- Delivered compassionate post-operative care, addressing concerns promptly and offering support throughout the healing process.
- Improved surgical efficiency with timely sterilization and organization of dental instruments.
- Actively contributed to a positive and productive work environment by fostering strong relationships with colleagues and promoting teamwork.
- Streamlined administrative processes by developing an organized system for managing patient records, referrals, and follow-up appointments.
- Conducted inventory management to maintain adequate supply of surgical materials, preventing any delays in procedures.
- Facilitated successful dental surgeries by ensuring all instruments were properly sanitized and organized in advance.
- Assisted in complex surgical procedures, ensuring tools and materials were prepared and available, leading to efficient operations.
- Reduced patient anxiety by providing detailed explanations of procedures and answering questions, enhancing overall satisfaction.
- Managed emergency situations calmly and effectively, ensuring patient safety and facilitating immediate care.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Verified patient insurance eligibility and benefits.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Scheduled and confirmed patient appointments.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Assisted all on 4 cases
- Assisted all sedation cases
- Assisted the anesthesiologist
- Assisted all cases from extraction all the way to the restorative phase of treatment .
- Assisted in all periodontal procedure.
Lead Billing Specialist
Multi-Doctor Practice
03.2020 - 03.2022
- Ensured compliance with all relevant regulations, including industry-specific guidelines for accurate billing practices.
- Maintained strong relationships with clients through regular communication and prompt issue resolution.
- Oversaw implementation of electronic billing platform; resulted in significant reduction of paper waste and increased speed at which invoices were sent out to customers.
- Reduced outstanding client balances by implementing stricter credit control measures.
- Updated company policies regarding invoicing and collections as necessary to remain current with evolving business needs.
- Assisted in forecasting cash flow by analyzing historical data trends relating to payments received from clients.
- Collaborated closely alongside accounting team members; ensured all billing documentation was accurately reflected in company''s general ledger system.
- Served as the primary point of contact for internal stakeholders seeking information on client account statuses or payment histories.
- Assisted with development of annual budget projections for revenue generated through invoicing activities, providing key insights to senior management during financial planning process.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Used data entry skills to accurately document and input statements.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Generated monthly billing and posting reports for management review.
- Maintained accurate records of customer payments.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Processed vendor and supplier payments on weekly basis.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Reconciled accounts receivable to general ledger.
- Created improved filing system to maintain secure client data.
- Verified accuracy of accounts payable payments, resulting in 100% reduction in payment errors and check reissues.
Lead Billing Specialist
Woodridge Dental
09.2013 - 01.2019
- Conducted periodic audits of billing data to identify inconsistencies or discrepancies requiring correction.
- Developed monthly reports on revenue generation, helping management identify areas for improvement.
- Improved efficiency in the billing department, reducing errors and increasing invoice accuracy.
- Streamlined billing processes by implementing new software tools and procedures.
- Implemented a proactive approach to managing disputes, resulting in quicker resolution times.
- Enhanced interdepartmental collaboration by working closely with sales, finance, and customer support teams.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Researched and resolved billing discrepancies to enable accurate billing.
- Established solid rapport with clients; led to better communication and understanding when resolving potential disputes that arose during course of business transactions.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Utilized various software programs to process customer payments.
- Ensured compliance with all relevant regulations, including industry-specific guidelines for accurate billing practices.
- Verified accuracy of accounts payable payments, resulting in 100% reduction in payment errors and check reissues.
- Monitored outstanding invoices and performed collections duties.
- Collaborated with customers to resolve disputes.
Lead Surgical Assistant
Bainbridge Periodontal Center
05.2005 - 09.2013
- Supported anesthesia providers with intubation, extubation, and monitoring of vital signs during surgery.
- Served as a mentor for new surgical assistants, sharing knowledge and expertise to foster growth within the team.
- Assisted surgeons in complex procedures, showcasing adaptability and quick-thinking under pressure.
- Maintained up-to-date knowledge of industry best practices by attending regular training sessions and workshops.
- Utilized advanced surgical tools and equipment, maintaining proper functionality and safety standards at all times.
- Expedited turnaround time between surgeries by efficiently preparing the operating room for subsequent cases.
- Assisted in emergency cases requiring immediate intervention, successfully prioritizing tasks under high-pressure situations.
- Upheld strict adherence to HIPAA regulations while documenting patient information in electronic medical records systems.
- Reduced risk of infection through diligent wound care management and dressing changes as needed.
- Contributed to successful surgeries through precise suturing techniques, tissue handling, and hemostasis control.
- Streamlined operating room processes by managing equipment inventory, sterilization procedures, and supply restocking.
- Coordinated with other healthcare professionals to ensure seamless transfer of patients from pre-op areas to recovery rooms.
- Enhanced patient safety by meticulously following surgical protocols and maintaining a sterile environment.
- Promoted positive working relationships within the surgical team by exhibiting strong communication skills and mutual respect.
- Protected patients from infection by setting up and managing sterile operating fields.
- Gowned and gloved staff to help team prepare for surgeries.
- Monitored patient vital signs, reporting changes to surgeon for further investigation.
- Provided preoperative and postoperative education to patients and families to manage recovery.
- Increased surgical efficiency by effectively managing surgical instruments, anticipating surgeon needs, and reducing procedure times.
- Ensured optimal patient care by assisting in preoperative assessments, postoperative recovery, and wound management.
- Improved patient comfort during pre-and post-operative phases by providing compassionate care tailored to individual needs.
Education
Registered Dental Assistant
Eaton Tech
Port Orchard, WA01-2003
Skills
- Appointment scheduling
- Infection control proficiency
- Patient charting
- Endodontic procedures
- Equipment sterilization
- Oral surgery assistance
- Oral surgery
- Patient education and counseling
- Sterilization techniques
- Oral hygiene education
- Patient relations
- Digital X-ray expertise
- Sealant application
- Prosthodontics experience
- Impression taking
- Team collaboration
- Diagnostic imaging
- Patient management
- Scheduling appointments
- Restorative procedures
- Dental impression specialist
- Strong manual dexterity
- Special needs care
- Preventative care
- Insurance coordination
- Insurance claims
- Medical records management
- Dental software proficiency
- Fluoride treatments
- Restorative dentistry
- Insurance billing
- Electronic charting
- Prophylaxis
- Pediatric dentistry
- Dental office administration
- Exam room setups
- Periodontal treatment
- Dentrix proficiency
- Four-handed procedures
- Nitrous oxide administration
- Periodontics
- Dental impressions
- Patient schedule management
- Disinfecting rooms and equipment
- Instrument preparation
- First aid training
- Treatment room setup
- Sanitation protocols
- Data confidentiality measures
- Patient education
- Procedure support
- Dental staff assistance
- Patient data gathering
- Patient scheduling
- Complex Problem-solving
- Dental records
- Dental staff support
- Patient care coordination
- Proficient in Dentrix
- Patient services
- HIPAA compliance
- Taking X-rays
- Dental procedure preparation
- Surgical setup
- Stress management techniques
- Oral health education
- Dental hygiene
- Oral X-rays
Timeline
Lead Billing Specialist
Multi-Doctor Practice
03.2020 - 03.2022
Lead Dental Assistant
Dr Orlando Fugaro
12.2018 - 10.2024
Surgical Dental Assistant
Dr. Tracy Scott
01.2018 - 10.2024
Lead Billing Specialist
Woodridge Dental
09.2013 - 01.2019
Lead Surgical Assistant
Bainbridge Periodontal Center
05.2005 - 09.2013
Registered Dental Assistant
Eaton Tech