Angilen Adkins
Tampa,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Program Manager
Bible-Based Childcare Center
Tampa, Florida
12.2005 - 12.2008
- Coordinated daily operations of childcare programs and activities.
- Managed staff schedules to ensure adequate coverage and support.
- Facilitated training sessions for new staff on best practices in childcare.
- Communicated with parents regarding child progress and program updates.
- Oversaw compliance with safety regulations and licensing requirements.
- Collaborated with community partners to enhance program offerings.
- Evaluated program effectiveness through regular feedback from families and staff.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Controlled expenditures and reported monthly actual performance.
- Assisted in developing training materials for new hires involved in the program activities.
- Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
Contracts Manager
Helping Hands Day Nursery, Inc
Tampa, Florida
09.2001 - 11.2005
- Developed and maintained comprehensive contract documentation and records.
- Reviewed terms and conditions to ensure compliance with company policies.
- Conducted risk assessments to identify potential issues in contracts.
- Trained junior staff on best practices in contract administration.
- Implemented process improvements for contract management workflows.
- Maintained an accurate database of all signed contracts and related documents.
- Provided training sessions on contract management processes and procedures.
- Assisted in developing policies and procedures related to contract administration.
- Established clear review process throughout contract period to assess performance against expectations and requirements.
- Prepared purchase orders, solicited bid proposals and reviewed requisitions for goods and services.
Eligibility Specialist
School Readiness Program SBHC
Tampa, Florida
02.1995 - 11.2001
- Evaluated eligibility applications for participants in early childhood education programs.
- Assisted families in understanding program requirements and benefits available to them.
- Maintained accurate records of participant information in compliance with regulations.
- Collaborated with staff to streamline eligibility determination processes and enhance service delivery.
- Conducted outreach activities to inform the community about program services and enrollment procedures.
- Reviewed documentation for completeness and ensured all requirements were met for approvals.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Reviewed applications to verify client information and resolve discrepancies.
- Processed client applications in accordance with established guidelines.
- Analyzed financial information provided by applicants to verify income levels.
- Explained reasons behind application denials and recommended further action.
Postal Carrier
US Postal Office
Tampa, Florida
02.1986 - 10.1995
- Delivered mail and packages to residential and business addresses daily.
- Sorted incoming mail by route and ensured accurate distribution.
- Operated postal vehicles safely while adhering to traffic regulations.
- Managed delivery schedule and adjusted routes as needed for efficiency.
- Communicated with customers to address inquiries and service issues.
- Collected outgoing mail from designated drop-off locations regularly.
- Performed daily maintenance of postal vehicle, including checking fluid levels, tire pressure, and other safety checks.
- Delivered special-handling mail such as certified, insured, registered, and express items.
- Loaded mail onto truck for delivery route.
Education
Associate of Science - Biblical Studies
Berean Christian College & Seminary
Tampa, FL05-2013
High School Diploma -
King High School
Tampa, FL06-1973
Some College (No Degree) - Early Childhood Education
Hillsborough Community College
Tampa, FLBachelor of Science - Christian Education
Berean Christian College & Seminary
Tampa, FLSkills
- Project management
- Program development
- Compliance oversight
- Risk assessment
- Staff training
- Contract negotiation
Timeline
Program Manager
Bible-Based Childcare Center
12.2005 - 12.2008
Contracts Manager
Helping Hands Day Nursery, Inc
09.2001 - 11.2005
Eligibility Specialist
School Readiness Program SBHC
02.1995 - 11.2001
Postal Carrier
US Postal Office
02.1986 - 10.1995
Associate of Science - Biblical Studies
Berean Christian College & Seminary
High School Diploma -
King High School
Some College (No Degree) - Early Childhood Education
Hillsborough Community College
Bachelor of Science - Christian Education
Berean Christian College & Seminary
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