ANGILYN PHAM
Escrow Officer
Garden Grove,CA
Summary
Escrow Officer with strong knowledge of escrow process, title process and company policies and procedures to service clients. Prepares and delivers escrow documents in compliance with regulations and laws. Expert knowledge of 20 real estate transactions and accompanying title insurance policies and endorsements required to support high producing team.
Overview
10
10
years of professional experience
Work History
Escrow Officer
40aCam Escrow And Title
08.2022 - 11.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
- Streamlined the escrow process for a smoother client experience, managing communication between all parties involved.
- Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
- Conducted thorough research on properties to confirm ownership, title status, and outstanding liens or encumbrances.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
- Reduced turnaround time in processing final documents by efficiently coordinating with title companies, attorneys, and other stakeholders.
- Reviewed contracts thoroughly to ensure accuracy before proceeding with the escrow process.
- Consistently met deadlines for preparing necessary paperwork for closings while maintaining high-quality work standards.
- Compiled closing packages for drafting and presentation accuracy.
Escrow Closer
Doma.com
05.2020 - 08.2022
- Streamlined escrow closing processes by implementing efficient document management and communication strategies.
- Reduced discrepancies in transaction records by meticulously reviewing and reconciling financial documents.
- Managed complex multi-party transactions for successful completion, ensuring client satisfaction and timely closings.
- Coordinated with various stakeholders, including buyers, sellers, lenders, and agents to facilitate smooth escrow closings.
- Prepared accurate settlement statements reflecting the financial details of each transaction for final approval by all parties involved.
- Provided top-notch support to real estate professionals, fostering strong professional relationships and earning a reputation for excellence in escrow closing services.
REO Specialist
Mortgage Connect Escrow Inc.
08.2019 - 05.2020
- Enhanced REO property sales by conducting thorough market analyses and implementing aggressive marketing strategies.
- Streamlined REO processes for faster resolution and reduced holding time, leading to increased profitability.
- Managed a diverse portfolio of REO properties, ensuring timely inspections, maintenance, and disposition.
- Collaborated with asset managers to develop effective strategies for property preservation, reducing repair costs.
- Coordinated closely with title companies to facilitate smooth closings and ensure proper documentation was in place.
- Maintained open lines of communication between all parties involved in the REO process, fostering positive relationships among stakeholders.
- Provided exceptional customer service to clients seeking assistance throughout the entire REO process; from initial inquiry through closing procedures.
- Established efficient workflows for managing large volumes of REO properties, ensuring that tasks were completed in a timely manner while maintaining the highest level of quality control.
Escrow Officer
Lawyer Title Insurance Company
07.2016 - 07.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
- Streamlined the escrow process for a smoother client experience, managing communication between all parties involved.
- Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
- Monitored pipelines to track and log status of loans.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Compiled closing packages for drafting and presentation accuracy.
- Opened incoming orders and set up escrow files within 24 hours of receiving purchase agreement.
- Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
Escrow Officer
WFG National Title Insurance
Irvine, CA
03.2014 - 09.2016
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
- Streamlined the escrow process for a smoother client experience, managing communication between all parties involved.
- Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Reduced turnaround time in processing final documents by efficiently coordinating with title companies, lender, attorneys, and other stakeholders.
- Facilitated successful closings by guiding clients through the signing process and explaining complex legal terminology in layman''s terms.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Forwarded title clearing documentation to title officer for approval.
Education
Bachelor of Arts - Business Finance And Administrative
California State University - Long Beach
Long Beach, CAAssociate of Arts - Business Finance And Administrative
Goldenwest College
Huntington Beach, CA05.1996
Skills
- Escrow Standards
- Title Clearance
- Closing Process Management
- Lender Relations
- Contracts Understanding
- Closing Process Expertise
- Title Requirements
- Escrow Management
- Closing Document Preparation
- Loan Document Packages
- Real Estate Closing Processes
- Closing Disclosure
- Title Document Review
- Funds Disbursement
- Data Entry Accuracy
- Customer Service Excellence
- Multi-tasking Capabilities
- Loan Document Review
- Title Insurance Knowledge
- Real Estate Transactions
- Loan Processing Coordination
- Application Review
- Data Entry
- Invoice Preparation
- Microsoft Office
- 10-Key Data Entry
- Attention to Detail
Timeline
Escrow Officer
40aCam Escrow And Title
08.2022 - 11.2023
Escrow Closer
Doma.com
05.2020 - 08.2022
REO Specialist
Mortgage Connect Escrow Inc.
08.2019 - 05.2020
Escrow Officer
Lawyer Title Insurance Company
07.2016 - 07.2019
Escrow Officer
WFG National Title Insurance
03.2014 - 09.2016
Bachelor of Arts - Business Finance And Administrative
California State University - Long Beach
Associate of Arts - Business Finance And Administrative
Goldenwest College