Anginet Anderson
Thornton,CO
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Peer Support Specialist
Mile High Behavioral Healthcare
05.2023 - Current
- Builds relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Maintains caseload of 70 consumers where individualized attention is fostered.
- Demonstrates extensive knowledge of wellness principles and educates others in successful ways to implement tools for successful living.
- Participates in clinical staffing meetings and coordinates with clinical staff to develop and implement individualized treatment plans.
- Observes strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Fosters relationships with judicial system and other interested parties to build pipeline of supportive services.
- Maintains and updates patient records for accurate, current medical histories.
- Documents patient information, goals, and patient responses.
Supervisor of Staff
Community Reach Center
11.2020 - 05.2023
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Supervised team of 7 individuals maintaining large caseloads in field of Mental Health.
- Coached employees through day-to-day work and complex problems.
- Created, prepared, and delivered reports to various departments.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
Business Owner
Anginet Studios
10.2004 - 11.2019
- Managed day-to-day business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Developed and implemented marketing strategies to use for launches and promotions.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Coordinated schedules and timelines for events.
- Organized and maintained client databases for accurate communication information.
- Developed graphics and visual content for website, print, and social media campaigns.
Skills
- Customer and Client Relations
- Microsoft Suite
- Adobe Creative Suite
- Records Management Systems
- PC and MAC Proficiency
- Motivational Interviewing
- Staff Management
- Sales and Marketing
- Graphic Design
- Social Media Platforms
Timeline
Peer Support Specialist
Mile High Behavioral Healthcare
05.2023 - Current
Supervisor of Staff
Community Reach Center
11.2020 - 05.2023
Business Owner
Anginet Studios
10.2004 - 11.2019
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