Anginita Davis
Albuquerque,NM
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
16
16
years of professional experience
Work History
Administrative Assistant- Chains
REPUBLIC NATIONAL DISTRIBUTING COMPANY
Albuquerque, NM
06.2021 - Current
- Processed return item pick-ups and credits for chain management
- Updated price books and chain account manager templates
- Monitor key items with price changes and communicate the changes to chain management
- Verified chain accounts price books and chain account manager templates
- Researched and resolved account discrepancies with chain account management and chain accounts
- Communicated with sales reps with out-of-stock items and new items authorizations
- Helped maintain major chain account (Walmart) at 96% - 97% in stock from 84%
- Stayed in communication with our National Accounts team and suppliers with any issues and changes
- Researched and submitted claims for unpaid or short-paid invoices for payment (Smith’s)
- Assisted with any additional tasks.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Conducted research online using search engines such as Google or Yahoo!
- Organized both physical and digital files and updated reports to coordinate project materials.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Responded effectively to sensitive inquiries or complaints.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Responded to customer issues to provide immediate resolution and improve retention.
Purchasing Clerk
REPUBLIC NATIONAL DISTRIBUTING COMPANY
Albuquerque, NM
08.2019 - 06.2021
- Known for the ability to build relationships based on trust and respect.
- Maintained accurate records of all expenses from invoices.
- Worked with operation managers to develop consistent service levels across locations.
- Managed monthly purchase order shipments by deadline and cancellation dates.
- Prepared purchase orders and sent to distributors and suppliers.
- Adhered to company policies and procedures when handling confidential information or data entry tasks related to purchases.
- Reviewed and approved supplier invoices.
- Reconciled accounts with purchase receipts.
- Contacted suppliers to determine order status and communicate discrepancies with shipments.
- Verified that all purchased items were received in good condition before approving invoices for payment.
- Verified quantities received against bills of lading, contracts, purchase requests and shipping documents.
- Investigated discrepancies between invoices, purchase orders, and deliveries for resolution purposes.
Accounts Receivable Clerk
REPUBLIC NATIONAL DISTRIBUTING COMPANY
Albuquerque, NM
03.2011 - 08.2019
- Answer calls from accounts and internal customers (drivers, sales reps) regarding account receivables
- Reconcile driver bags
- Responsible for end-of-day closings, balancing cash, preparing orders sent to the warehouse for next-day deliveries.
- Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Manage office supplies inventory
- Serve as a backup in the absence to AR Manager
- Collect deposits, payments, or fees
- Accessed financial information to answer questions and gather details about specific accounts.
- Collaborated with sales team members to ensure timely collection of outstanding debts from customers.
- Processed posting and reconciling payments and addressed aged receivables.
- Provided support on audits of accounts receivable by gathering requested information from internal systems.
- Entered, posted and scanned accounts receivable documents into accounting software.
- Reviewed all incoming payments for accuracy before posting them into the general ledger system.
- Updated vendor files with new contact information or changes in payment terms upon request.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Performed various accounts receivable functions and handled cash receipts posting
Customer Service Clerk
REPUBLIC NATIONAL DISTRIBUTING COMPANY
02.2008 - 03.2011
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- File invoices
- General office procedures
- Respond to customer problems or complaints
- Active listening, courteous personality, and interpersonal skills
- Effective customer support and upholding customer service.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Maintained accurate records of customer interactions, transactions, comments and complaints.
- Updated databases with new and modified customer data.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Consulted with customers to resolve service and billing issues.
- Answered incoming calls from customers regarding product information, order status, returns, and other related inquiries.
Education
Associates of Applied Sciences in Psychology -
Central New Mexico Community College
12-2024
Certificate in Health, Wellness & Public Safety -
Central New Mexico Community College
Associate of Applied Sciences in Medical Assistant -
National American University
High School Diploma - General Education -
Manzano High School
Skills
- Clerical Support
- Reception Oversight
- Mail Handling
- Office Administration
- Invoice Processing
- Data Entry
- Filing
- Research
- Professional Communication
- Dedicated Team Player
- PC Proficient
- Accounting Support
- Customer Service
- Multitasking and Prioritization
- Mail Distribution
- Documentation and Recordkeeping
- Microsoft Word
References
Provided upon Request
Timeline
Administrative Assistant- Chains
REPUBLIC NATIONAL DISTRIBUTING COMPANY
06.2021 - Current
Purchasing Clerk
REPUBLIC NATIONAL DISTRIBUTING COMPANY
08.2019 - 06.2021
Accounts Receivable Clerk
REPUBLIC NATIONAL DISTRIBUTING COMPANY
03.2011 - 08.2019
Customer Service Clerk
REPUBLIC NATIONAL DISTRIBUTING COMPANY
02.2008 - 03.2011
Associates of Applied Sciences in Psychology -
Central New Mexico Community College
Certificate in Health, Wellness & Public Safety -
Central New Mexico Community College
Associate of Applied Sciences in Medical Assistant -
National American University
High School Diploma - General Education -
Manzano High School