Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

ANGIOLINA SANTOS

90 Stevens St Bridgeport,CT

Summary

Highly organized and motivated individual with a strong focus on time management and organizational skills. Known for flexibility and a strong work ethic, I strive to apply my abilities in diverse environments. Dedication lies in constantly learning and adapting to contribute to team success.

Overview

2025
2025
years of professional experience

Work History

Customer Service Representative

La Sirena
  • Company Overview: outside US (Dominican Republic) 4+ Experience
  • Advised consumers on special offers and discounts.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Fielded customer complaints and queries, fast-tracking them for problem resolution
  • Uphold quality control policies and procedures to increase customer satisfaction
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification
  • Answered incoming telephone calls to provide store, products, and services information
  • Answered inbound calls, chats and emails to facilitate customer service
  • Executed on-time and under-budget project management to resolve complex issues
  • Outside US (Dominican Republic) 4+ Experience

Assistant Manager

Michaels INC
04.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Home Health Care Aide

Faith And Care Home Health Agency
10.2021 - 03.2022
  • Upheld cleanliness standards to promote both safety and client comfort.
  • Assisted with clients' personal care needs to foster independence and well-being.
  • Supervised medication administration, personal hygiene, and other activities of daily living.

Home Heath Care Aide

Mavencare
08.2019 - 01.2021
  • Improved patient well-being by providing compassionate and attentive personal care services.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients in maintaining mental wellness through engaging conversation and social interaction during visits.
  • Supported patients'' daily living activities such as bathing, dressing, grooming, and meal preparation to promote independence.

Runner

Restaurant Associates A Division of Compass Group
12.2018 - 10.2019
  • Performed opening and closing procedures in coordination with staff.
  • Ensured prompt table delivery after efficient food collection.
  • Utilized inventory management techniques to oversee stock control effectively.
  • Responded quickly to customer concerns, and escalated major issues to management.
  • Monitored tables for guest needs and customer service opportunities.

Education

Some college - Social Communications (Human Resources)

Autonomous University of Santo Domingo
Dominican Republic

High School Diploma -

Vicente A Santos Polytechnic
Dominican Republic

Skills

  • Customer service
  • Active listening
  • Critical thinkining
  • Conflict resolution
  • Customer satisfaction measurement
  • Microsoft outlook
  • Product knowledge
  • Team development
  • Sales expertise
  • Store maintenance
  • Service upselling
  • Office equipment proficiency
  • Retail store support

Timeline

Assistant Manager

Michaels INC
04.2022 - Current

Home Health Care Aide

Faith And Care Home Health Agency
10.2021 - 03.2022

Home Heath Care Aide

Mavencare
08.2019 - 01.2021

Runner

Restaurant Associates A Division of Compass Group
12.2018 - 10.2019

Customer Service Representative

La Sirena

Some college - Social Communications (Human Resources)

Autonomous University of Santo Domingo

High School Diploma -

Vicente A Santos Polytechnic

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ANGIOLINA SANTOS