Angila Kelso
Store Manager
Orting,WA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
3
3
years of professional experience
Work History
Store Manager
Scrubs & Beyond
11.2022 - 06.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
Sales Supervisor
Castle Megastore Group
09.2021 - 11.2022
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively coached team members to reach weekly and monthly sales goals.
- Promoted exceptional customer service by engaging clients on sales floor.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Checked store merchandise regularly for proper display and replenishment.
- Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
- Constructed displays and signs to promote specified products and sales promotions.
- Capitalized on sales development and performance optimization opportunities while controlling expenses and maintaining diverse customer base.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Maintained up-to-date knowledge of products and services offered to customers.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Monitored daily sales performance and provided feedback to each team member.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed and enforced policies and procedures for compliance with company policies.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
Preschool Teacher
KinderCare Learning Centers
07.2020 - 08.2021
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Addressed behavioral and learning issues with parents and daycare management.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Assisted and supervised 7-10 children through entire school day.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Allowed for ample outdoor discovery time in schedule each day.
- Supervised student teachers to provide objective feedback.
- Created safe and nurturing learning environment for preschoolers.
- Established positive relationships with students and families.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Guided students to develop social, emotional and physical skills.
- Monitored classroom to verify safe and secure environment.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Modeled positive behavior and communication skills for students.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Organized and supervised large and small group activities.
- Implemented age-appropriate curricula to meet needs of young learners.
- Supported students in developing self-esteem and self-confidence.
- Incorporated music, art and literature into curriculum.
- Helped new preschool children get used to classes by giving one-on-one support.
- Utilized creative teaching strategies to engage students in classroom.
- Developed innovative activities to engage young children in learning process.
- Assessed student progress and provided feedback on educational development.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Developed and implemented behavior management plans.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Encouraged use of technology to support student learning.
Education
GED -
Columbia High School
Burbank, WA05.2001
Skills
- Maximizing Profitability
- Inventory Management
- Sales Expertise
- Accurate Cash Handling
- Staff Management
- Team Leadership
- Store Opening and Closing Procedures
- Order Management
- Shift Checklists
- Time Management
- Staff Training
- Product and Service Sales
- Employee Motivation
- Goals and Performance
- Customer Service
- Leading Staff Meetings
- Positive and Friendly
- Operations Oversight
- Verbal and Written Communication
- Inventory Oversight
- Mathematical Aptitude
- Product Merchandising
- Bank and Safe Deposits
- Special Events
- Staff Supervision
- Work Planning and Prioritization
- Bank Deposit Procedures
- Opening and Closing Procedures
- Multitasking and Organization
- Customer Relations
- Retail Merchandise Quality Standards
- Replenishment and Recovery
- MS Office Proficiency
- Store Displays
- Cash Management
- Loss Prevention Procedures
- Performance Review
- Program Implementation
- Performance Monitoring and Evaluation
- Process Improvement
- Policies and Procedures
- Delegating Work
- Sales Professional
- Customer Response
- Sales Promotion
- Desktops, Laptops and Mobile Devices
- Manage Operations
- Knowledge of Candidates
- Shelf Organizing
- Safety and Security Enforcement
- Organizational Structuring
- Management Training
- Special Promotions Planning
- Records Organization and Management
- Policy Development and Enforcement
- Profit and Loss
- Content Workflow
- Mathematical Calculation and Reasoning
- Inventory Tracking and Management
- Price Structuring
- Payroll Administration and Timekeeping
- Mentoring
- Merchandising
- Leadership
- Documentation
Languages
Spanish
Limited Working
Timeline
Store Manager
Scrubs & Beyond
11.2022 - 06.2023
Sales Supervisor
Castle Megastore Group
09.2021 - 11.2022
Preschool Teacher
KinderCare Learning Centers
07.2020 - 08.2021
GED -
Columbia High School