Joneka Burns
Cypress,TX
Summary
Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion.
Patient-focused Medication Aide with exceptional listening and communication traits. Energetic and amicable with advanced understanding of medications, possible side effects and adverse reactions. Knowledge of applying topical, oral, nasal and sublingual medications. Highly skilled in monitoring vital signs, both post and pre-medication administration.
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Home Health Aide
Home Health Services
Greenville, MS
06.2023 - 03.2024
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Prepared meals and snacks according to prescribed diets.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Administered medications as instructed by physician or nurse practitioner.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Recorded daily notes about client conditions, treatments provided and progress made.
- Engaged patients in recreational activities such as reading books or playing games.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Assisted clients with bathing, dressing and incontinence care.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Assisted with client personal care needs to foster independence and well-being.
- Helped client with medication self-administration.
Manager's Assistant
Double Quick Gas Station
Greenville, MS
07.2023 - 02.2024
- Developed and implemented efficient filing systems for all incoming documents.
- Created a comprehensive database of contacts to ensure quick access to client information.
- Organized and scheduled meetings, conferences, travel arrangements, and other administrative activities.
- Coordinated special projects such as company events, workshops or team-building exercises.
- Ensured compliance with company policies regarding confidentiality of sensitive information.
- Handled correspondence promptly.
- Assigned tasks to associates to fit skill level and maximize team performance.
- Balanced currency, coin, checks, and cash in cash drawers at beginning of shift and throughout day.
- Performed daily opening and closing procedures as required by the bank.
- Ensuring that all store areas are clean, safe, and properly stocked with necessary items.
- Providing excellent customer service by assisting customers with product selection and answering inquiries in a timely manner.
- Reconciling cash registers at the end of each shift to ensure accuracy and proper accounting procedures.
- Training new employees on safety protocols and operational processes related to running a gas station.
Manger
McDonald's Restaurant
Greenville, MS
06.2023 - 02.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
Assembly Line Production Worker
Nissan North America, Inc.
Canton, MS
01.2022 - 02.2024
- Performed quality checks on products to ensure they met company standards.
- Organized production line equipment and materials for assembly tasks.
- Assembled components according to established procedures and safety protocols.
- Maintained accurate records of production output, scrap rates, and other data.
- Loaded and unloaded parts into machines for processing.
- Monitored assembly line operations to detect any issues or malfunctions.
- Assisted in troubleshooting mechanical problems related to the assembly process.
- Followed detailed instructions on blueprints and schematics during assembly processes.
- Cleaned tools, equipment, and workstations as needed throughout shift.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Operated forklift to move materials and finished products within warehouse.
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
- Assisted in setting up production lines for manufacturing processes.
- Inspected product quality prior to packaging and shipment.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
Host
Charita Hosts
Houston, TX
07.2017 - 01.2024
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Stayed informed about daily specials, new menu items, promotions.
- Assisted servers in seating guests by escorting them to their tables.
- Provided customers with accurate wait times and monitored waiting list.
- Served as point-of-contact for resolving guest complaints or special requests.
- Performed light administrative duties such as filing documents and taking messages.
- Checked identification for guests who appeared under age 21.
- Enforced all alcohol laws strictly while serving alcoholic beverages.
CSR, Sales
VXI
Houston, TX
02.2021 - 11.2022
- Provided customer service and technical support to customers via phone, email, live chat, and social media.
- Maintained records of customer interactions, transactions, comments and complaints.
- Followed up with customers to ensure their satisfaction with products or services they received.
- Generated sales leads through cold calling and outbound calls in order to increase revenue growth.
- Responded promptly to all incoming sales inquiries from potential customers.
- Conducted price negotiations with customers while staying within company guidelines.
- Performed account maintenance duties such as updating customer information in CRM system.
- Collaborated with other teams such as marketing department in order to coordinate brand awareness initiatives.
- Processed orders accurately and efficiently according to established procedures and timelines.
- Ensured compliance with applicable laws and regulations related to sales process.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Driver, Warehouse Orders
Amazon
Houston, TX
01.2020 - 11.2022
- Checked and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights and brakes.
- Ensured cargo was secured properly in accordance with company policy and DOT regulations.
- Delivered goods to specified destinations in a timely manner.
- Tracked orders from fulfillment centers to ensure timely delivery of goods to customers.
- Ensured compliance with Amazon's policies and procedures related to selling products on its platform.
- Delivered packages to customers in a timely and efficient manner.
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Verified the contents of inventory loads against shipping papers.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
Manger
Residential Maid Service & Elders Care
Houston, TX
06.2017 - 06.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Provided companionship and emotional support to elderly clients.
- Monitored vital signs and reported changes to medical team.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Transported clients to doctor appointments or other necessary outings.
- Cleaned and polished furniture, fixtures, and other surfaces.
- Dusted window ledges, wall hangings, and light fixtures.
- Vacuumed carpets and floors.
- Swept and mopped hardwood floors.
- Washed windows and walls.
- Stocked linen closets with fresh towels and bedding.
- Organized closets by folding clothes neatly on shelves or hanging them up properly in the closet.
- Disinfected all kitchen surfaces including countertops, appliances.
- Assisted with laundry duties as needed.
- Maintained exterior of residence by sweeping porches, patios, decking areas.
Production Worker
Daikin
Waller, TX
03.2018 - 08.2020
- Operated forklift to move materials and finished products within warehouse.
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
- Inspected product quality prior to packaging and shipment.
- Inspected finished products for defects and ensured that all standards were met.
- Monitored the knitting process for quality assurance purposes and made necessary adjustments as needed.
- Set up, adjusted and operated knitting machines to produce a variety of knitted products according to established specifications.
- Performed regular maintenance on machinery, including lubrication, cleaning, and making minor repairs.
- Loaded spools onto machines and monitored feeder functions during operation.
- Reported any problems or malfunctions to supervisors immediately.
- Maintained a clean working environment by following 5S guidelines.
- Utilized problem solving skills to identify root causes of issues and suggest corrective action plans.
Patient Care Coordinator
Speciality Healthcare
Ridgeland, MS
07.2016 - 07.2019
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Ambulance Driver
AMR
Jackson, MS
04.2017 - 06.2019
- Assessed patient conditions and determined appropriate medical treatment.
- Transported patients to hospitals or other medical facilities in a timely manner.
- Maintained the cleanliness of ambulance interior, exterior and equipment.
- Monitored vital signs of patients during transit and reported any changes to medical personnel.
- Performed basic first aid procedures on patients during transport.
- Checked ambulances for proper functioning of lights, siren and other safety features before each shift.
- Stocked ambulances with necessary supplies such as oxygen tanks, bandages and other medical equipment.
- Collaborated with paramedics to ensure safe transport of patients from scene to hospital or another facility.
- Communicated effectively with dispatch staff regarding patient pickup requests and arrival times.
- Responded promptly to emergency calls by driving safely at high speeds when necessary.
- Adhered strictly to all safety protocols including seatbelt use and adherence to traffic laws.
- Maintained organized records of patient information including name, condition, destination.
- Participated in training sessions related to ambulance operations, first aid techniques.
- Braced and lifted patients onto stretchers in preparation for medical transport.
Education
Associate of Arts - Health Administration
Ultimate Medical Academy - Clearwater
Clearwater, FL07-2025
GED -
Greenville Higher Education
Greenville, MS03-2009
Skills
- Care plan assessment
- Behavioral Management
- Meal Preparation
- Care Plan Management
- Patient transportation
- Client documentation
- Mobility support
- Behavior redirection
- Knowledge of state regulations
- Housekeeping
- Client safety and first aid
- ADL support
- Patient Care
- Personal Hygiene Assistance
- First aid and safety
- Mississippi Driver's License
- Food Running
- Safe Food Handling
- Beverage Preparation
- Guest Seating
- Inventory Management
- Safety oversight
- Employee Scheduling
- Hiring and Training
- Team coaching
- Team Building and Leadership
- Retail Inventory Management
- Store Merchandising
- Employee Training
- Customer Service Management
- Inbound and Outbound Calling
- Call Management
- Paperwork Processing
- Team Collaboration
- Server Support
- Customer Service
- First Aid Training
- Event Planning
- Guest Relations
Timeline
Manager's Assistant
Double Quick Gas Station
07.2023 - 02.2024
Home Health Aide
Home Health Services
06.2023 - 03.2024
Manger
McDonald's Restaurant
06.2023 - 02.2024
Assembly Line Production Worker
Nissan North America, Inc.
01.2022 - 02.2024
CSR, Sales
VXI
02.2021 - 11.2022
Driver, Warehouse Orders
Amazon
01.2020 - 11.2022
Production Worker
Daikin
03.2018 - 08.2020
Host
Charita Hosts
07.2017 - 01.2024
Manger
Residential Maid Service & Elders Care
06.2017 - 06.2022
Ambulance Driver
AMR
04.2017 - 06.2019
Patient Care Coordinator
Speciality Healthcare
07.2016 - 07.2019
Associate of Arts - Health Administration
Ultimate Medical Academy - Clearwater
GED -
Greenville Higher Education