Dependable administrator skilled at managing diverse needs in challenging, fast-paced environments. Friendly
and energetic professional with management experience, exceptional people skills, remarkable communication
and prioritization skills.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
Saint Joseph's University
Philadelphia, PA
01.2015 - Current
Assist callers and visitors to Criminal Justice/Public Safety Program and Organization Development Leadership departments.
Prepare and send admission letters to new graduate students, assist with course registration for all on-line and campus graduate students for the CJ/PSP and ODL Departments.
Maintain information confidentiality.
Prepare documents, reproduce materials.
Manage the CJ/PSP and ODL departmental operating budgets, facility rentals, catering orders, assisting Directors with reconciliation for travel and P card expenses.
Manage the entry of courses into Schedule Builder and DCU course management system for CJ/PSP and ODL each semester.
Assist the CJ/PSP and ODL Directors as needed with processing student forms such as program transfer, independent study, and change of concentration.
Manage all duties associated with maintenance of the CJ/PSP Department's webpage.
Coordinate activities and events among various programs under CJ/PSP and ODL programs, including the ODL On-line Residency which takes place twice a year, supervise undergraduate work study students.
Assist Program Directors with Banner admission decision code entry and overrides associated with registration.
Provide administrative support for all searches conducted, including the use of PeopleAdmin.
Effectively communicate and relay information between the Public Safety staff and the public.
Provide support for special events such as open houses and information sessions.
Order and update course text books.
Set up and maintain organized filing systems.
Operations Support Coordinator
DeVry University
Philadelphia, PA
11.2010 - 01.2015
Liaison and support to Student Central Department (Student Support Adviser's) assisting the department with student population regarding questions/concerns to students finance or academic accounts.
Prepare conference rooms and scheduling of events for internal and external clients.
Assist Campus President, Dean of students, Professors, Admissions, students and colleagues with preparation of reports, presentations, course materials, duplication of materials, ordering of materials.
Assist Campus President, Dean of students, Professors, and SSA colleagues with questions pertaining to systems and documents.
Assist student population with the preparation, and completion of the FAFSA, MPN, LEQ financial aid processes.
Assist student population with enrollment and registration processes.
High level of interpersonal skills interacting with colleagues, families, and student population.
Schedule appointments for SSA with their designated student populations.
Order office supplies and maintain office equipment.
Research and respond to colleague and student population questions and concerns in a timely manner.
Provide customer service to internal and external clients.
Preparation of DSAMS reports for the Dean of Student Central.
New student review coordinator, ensure that all new student enrollment documents are processed into Banner and Sales force systems.
Register students for McCann testing, and retrieve Accuplacer scores and input scores into Banner system.
Scan new enrolling student documentation into Image Now.
Direct activities of administrative departments such as admission, student central, and registrar.
Preparation of Cognos reports for Admissions.
Request official high school and college student transcripts.
Scan unofficial and official transcripts.
Input transcript information into Banner and Salesforce systems.
Order and coordinate the production and dissemination of university publications such as course catalogs and admissions documentation.
Determine room assignments to ensure optimum use of building and equipment.
New student orientation coordinator.
Process and register students into foundation math and reading courses.
Offer and accept new students and re-admittance students.
Director
Early Years Development Center
Philadelphia, PA
09.2003 - 09.2009
Prepare prospective reports for the CEO.
Maintained fiscal accounts of all clients enrolled in the facility for the CEO.
Prepare conference meetings, scheduling, and travel arrangements for CEO.
Monitor student enrollment and progress, and provide students and teachers with assistance in resolving any problems.
Customer service to internal and external clients.
Confer with parents and staff to discuss educational activities.
Acquired a high level of interpersonal skills interacting with students, families, and colleagues.
Set educational standards and goals, and establish policies to carry them out.
Plan and monitor instructional methods and content of educational activity programs.
Human resources and payroll preparation management for twenty-two employees.
Prepare and maintain attendance, and activity planning of students throughout the day at the facility.
Maintained personnel filing systems, for review by city and state agencies.
Recruit, hire, train, and evaluate primary and supplemental staff, and recommend personnel actions for programs and services.
Maintain and review government codes, developed procedures to meet codes and to ensure facility safety, security, and maintenance.
Director
Allegheny Child Care Academy/Bright Side Academy
Philadelphia, PA
07.2001 - 09.2003
Prepare prospective reports for the CEO.
Maintained fiscal accounts of all clients enrolled in the facility for the CEO.
Prepare conference meetings, scheduling, and travel arrangements for CEO.
Monitor student enrollment and progress, and provide students and teachers with assistance in resolving difficulties.
Market the facility to increase enrollment.
Customer service to internal and external clients.
Confer with parents and staff to discuss educational activities.
Acquired a high level of interpersonal skills interacting with students, families, and colleagues.
Set educational standards and goals, and help establish policies to carry them out.
Plan and monitor instructional methods and content of educational student activity programs.
Human resources management for twenty-two employees.
Payroll preparation and maintenance according to enrollment of the facility.
Prepare and maintain attendance, and activity planning of students throughout the day at the facility.
Maintained personnel filing systems, for review by city and state agencies.
Recruit, hire, train, and evaluate primary and supplemental staff, and recommend personnel actions for programs and services.
Maintain and review government codes, developed procedures to meet codes and to ensure facility safety, security, and maintenance.
Apprentice Teacher
School District of Philadelphia
Philadelphia, PA
02.1999 - 09.2003
Collaborate with other teachers and administration to develop, evaluate, or revise school programs.
Confer with other staff members to plan or schedule lessons promoting learning following approved curricula.
Customer service to internal and external clients.
Acquired a high level of interpersonal skills interacting with students, families and colleagues.
Confer with parents, administrators, testing specialists, social workers, counselors, and parents to develop individual education plans (IEPs).
Develop or implement strategies to meet the needs of students with a variety of disabilities.
Education
Bachelor of Science - Education
Temple University
1999
Education
Associate of Science - Criminal Justice
Community College of Philadelphia
1994
Criminal Justice
High School Diploma - Music Theory
Overbrook High School
1990
Music Theory
Skills
Clerical support
Clear oral/written communication
Team building
Excellent multi-tasking ability
Microsoft Office expertise
Friendly nature
Timeline
Administrative Assistant - Saint Joseph's University
01.2015 - Current
Operations Support Coordinator - DeVry University
11.2010 - 01.2015
Director - Early Years Development Center
09.2003 - 09.2009
Director - Allegheny Child Care Academy/Bright Side Academy
07.2001 - 09.2003
Apprentice Teacher - School District of Philadelphia
02.1999 - 09.2003
Temple University - Bachelor of Science, Education
Community College of Philadelphia - Associate of Science, Criminal Justice
Overbrook High School - High School Diploma, Music Theory
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