Angleica Wilson
Newark,Delaware
Summary
Experienced with medication dispensing, inventory management, and patient care within fast-paced pharmacy environment. Utilizes comprehensive knowledge of pharmacy operations to ensure accurate and efficient service delivery. Track record of enhancing team collaboration and maintaining compliance with healthcare regulations.
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
6
6
years of professional experience
Work History
Senior Phamacy Technician
Walgreens
02.2019 - Current
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
- Promoted cost savings for patients by identifying available pharmaceutical manufacturer discount programs or suggesting alternative generic options when appropriate.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Education
High School Diploma - Art Education
William Penn High School
New Castle De06.1986
Timeline
Senior Phamacy Technician
Walgreens
02.2019 - Current
High School Diploma - Art Education
William Penn High School