Angélica Hoyos Garcia
Redwood City,CA
Summary
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Research professional with track record of supporting academic projects through meticulous data collection and analysis. Proven ability to work collaboratively in team settings to achieve research goals and adapt to evolving project requirements. Expertise in utilizing statistical software and maintaining accurate documentation.
Overview
20
20
years of professional experience
Work History
Store Associate
"The Lost Book" Bookstore
11.2004 - 09.2005
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Customer Service Executive
“Santa Clara” Ice Cream Shop
09.2005 - 11.2007
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Cashier
“MixUp” Record Store
02.2008 - 04.2010
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Receptionist
Christian Friendship Church
04.2010 - 09.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Accounting Assistant
Spectacular Outdoor Advertising
04.2015 - 07.2017
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
Research Assistant
Metropolitan Autonomous University (UAM)
07.2017 - 11.2024
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
- Synthesized complex information into clear summaries to make findings accessible to diverse audiences.
- Managed research databases with utmost diligence, ensuring data integrity and security.
- Customized research instruments to better capture nuanced data, enriching depth of research analysis.
Research Assistant
Collaboration in Research on the History of Radio
09.2023 - 08.2024
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Utilized statistical software for data analysis, generating accurate insights into complex datasets.
Research Assistant
Rutgers University
10.2018 - 11.2021
- Implemented rigorous quality control measures, elevating standard of research outputs.
- Customized research instruments to better capture nuanced data, enriching depth of research analysis.
- Enhanced research accuracy by meticulously organizing and analyzing data sets.
Education
No Degree - History
Metropolitan Autonomous University
Mexico City04-2025
Skills
- Customer service
- Active listening
- Microsoft Excel
- Payment processing
- Customer satisfaction measurement
- Documentation
SOFTWARE
Office (Word, Excel, PowerPoint) Google Docs, Koha, Zotero, Exelearning, CmapTool , QGIS, ArcGIS
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Research Assistant
Collaboration in Research on the History of Radio
09.2023 - 08.2024
Research Assistant
Rutgers University
10.2018 - 11.2021
Research Assistant
Metropolitan Autonomous University (UAM)
07.2017 - 11.2024
Accounting Assistant
Spectacular Outdoor Advertising
04.2015 - 07.2017
Receptionist
Christian Friendship Church
04.2010 - 09.2012
Customer Service Cashier
“MixUp” Record Store
02.2008 - 04.2010
Customer Service Executive
“Santa Clara” Ice Cream Shop
09.2005 - 11.2007
Store Associate
"The Lost Book" Bookstore
11.2004 - 09.2005
No Degree - History
Metropolitan Autonomous University
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