Angélica Leite
Summary
Highly motivated, hard-working, and friendly individual with a diverse range of experience in the service industry. Possessing exceptional communication and hospitality skills, consistently exceeding customer expectations by delivering high-quality service with meticulous attention to detail. Currently seeking a position with an ambitious and rewarding company that values professional growth and offers excellent opportunities for career progression.
Overview
13
13
years of professional experience
Work History
Costumer Service
Papa Mi - Asian Fusion Restaurant
02.2022 - 07.2024
- Provided exceptional customer service, handling sensitive situations with empathy and professionalism.
- Answered inquiries and provided superior customer service to clients.
- Greeted and seated guests promptly, providing a welcoming and friendly dining atmosphere.
- Demonstrated in-depth knowledge of menu offerings, including specials and dietary accommodations, to assist guests in making informed choices.
- Delivered high-quality table service, ensuring accuracy and timeliness of food and beverage orders.
- Maintained cleanliness and organization of dining areas in compliance with health and safety standards.
- Resolved customer inquiries and complaints professionally, fostering loyalty and repeat business.
- Processed payments accurately, balancing cash registers and handling POS systems with efficiency.
- Collaborated with kitchen staff and team members to ensure seamless service during peak hours.
Guest Experience Executive
The Savoy Hotel
03.2018 - 08.2019
- Provided engaging service consistently.
- Advised guests on menu selections.
- Handled all guest requests promptly throughout their stay.
- Managed bookings, emails, and daily reports.
Receptionist & Hostess
Hush Mayfair
03.2017 - 02.2018
- Greeting and seating all customers upon arrival in a professional, efficient and friendly manner
- Bookings and Table rotations
- Serving the first point of all restaurant customer contact on the phone or in person
- Liaising between management, bar and kitchen staff, managing any special customer requests
- Effectively handling multiple customers at once within a very popular bar and restaurant
- Assisting in preparing the dining rooms for any upcoming functions
Receptionist & Hostess
Socialist
12.2016 - 03.2017
- Greeting and seating all club members and guests upon arrival in a professional, efficient and friendly manner
- Liaising between management, bar and kitchen staff, managing any special customer requests
- Delivering high quality table service and tending to customers in designated work sections
- Taking and scheduling reservations, managing existing bookings and alterations based on customer requests/requirements
- Monitoring table rotation, dealing with multiple customers/groups during busy operating times and ensuring timely service
Receptionist & Hostess
Blake's Hotel
02.2016 - 12.2016
- Greeting and seating all customers upon arrival in a professional, efficient and friendly manner
- Serving the first point of all restaurant customer contact on the phone or in person
- Liaising between management, bar and kitchen staff, managing any special customer requests
- Effectively handling multiple customers at once within a very popular bar and restaurant
- Assisting in preparing the dining rooms for any upcoming functions
Receptionist & Hostess
Fasano Hotel
06.2015 - 12.2015
- Junior receptionist dealing with front of house operations, welcoming guests and introducing new clients to the hotel facilities and offers
- Taking and scheduling reservations, managing existing bookings and alterations based on customer requests/requirements
- Effectively communicating with both management and clients ensuring the highest quality of service and customer attention
- Serving the first point for all restaurant customer contact on the phone or in person
- Assisting preparations for various business and entertainment functions including conferences and weddings
- Dealing with multiple customers/groups during busy operating times
Receptionist & Croupier
StarsClub Poker
03.2014 - 09.2014
- Company Overview: widely renowned as the finest entertainment casino in central São Paulo
- Receptionist dealing with front of house operations, welcoming guests and informing customers of games, services and facilities
- Administering tab cards and accounts, managing client payment accounts and chip distribution
- Contributing towards a friendly, accessible and professional customer experience through direct customer contact and actions
- Knowledge and promotion of local promotional activities
- Knowledge and awareness of all aspects of venue offers
- Ensuring that all transactions were accurate and accounted for
- Widely renowned as the finest entertainment casino in central São Paulo
Sales Assistant
Mix / Mcr Magazine Ltda
03.2011 - 03.2012
- Responsible for delivering a friendly and positive customer experience
- Supporting the store team and management to increase revenue and sales targets
- Maintaining high standards of presentation and cleanliness throughout the store
- Demonstrating good product knowledge to customers on key promotions and offers
- Providing cover in other areas during periods of holidays and sickness
- Assisting customers and ensuring an efficient and enjoyable sale experience
- Carrying out stock replenishment and maintaining continual tidiness and order throughout the store
Education
High School Diploma -
S. S. Frontino Guimarães
São Paulo - Brazil 01-2010
Skills
- - Confident, articulate and friendly interpersonal skills
- - Excellent multilingual written and verbal communication skills
- - Languages: Portuguese (Mother Language), English (Fluent) Spanish (Fluent) German (Conversational)
- - Significant service industry experience delivering high quality professional customer service
- - Sporting interests include yoga, running, athletics
- - Avid reader with specific interest in philosophy and art literature
Personal Skills / Interests
- Confident, articulate and friendly interpersonal skills
- Excellent multilingual written and verbal communication skills
- Languages: Portuguese (Mother Language), English (Fluent) and Spanish (Conversational)
- Significant service industry experience delivering high quality professional customer service
- Sporting interests include yoga, athletics and mixed martial arts
- Avid reader with specific interest in philosophy and art literature
References
Excellent references upon request.
Timeline
Costumer Service
Papa Mi - Asian Fusion Restaurant
02.2022 - 07.2024
Guest Experience Executive
The Savoy Hotel
03.2018 - 08.2019
Receptionist & Hostess
Hush Mayfair
03.2017 - 02.2018
Receptionist & Hostess
Socialist
12.2016 - 03.2017
Receptionist & Hostess
Blake's Hotel
02.2016 - 12.2016
Receptionist & Hostess
Fasano Hotel
06.2015 - 12.2015
Receptionist & Croupier
StarsClub Poker
03.2014 - 09.2014
Sales Assistant
Mix / Mcr Magazine Ltda
03.2011 - 03.2012
High School Diploma -
S. S. Frontino Guimarães
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