Angélica María Nieto Castro
Conroe,TX
Summary
Dedicated Systems Engineer with a strong foundation in database management and network troubleshooting. Successfully collaborated with cross-functional teams to enhance operational efficiency while delivering timely solutions. Committed to continuous improvement and achieving organizational objectives through effective communication and teamwork.
Overview
12
12
years of professional experience
Work History
Systems Engineer
INSTITUTO DE SEGUROS SOCIALES (ISS)
2008.02 - 2013.02
- Operated database systems to ensure optimal functionality.
- Supported excision group in SQL Server database management and Java programming.
- Participated in analysis phases, building data models for software development.
- Developed file generation processes for monthly statistical reports.
- Configured, updated, and provided training for operating systems and applications.
- Delivered technical support for communication networks and telephony issues.
- Submitted required reports to public and private entities regarding excision group activities.
- Planned and executed operational processes in production area using PMI guidelines.
Administrative Assistant
PLAN INTERNACIONAL (NGO)
2005.09 - 2007.07
- Coordinated logistics for events, consolidated weekly budgets, managed petty cash, tracked suppliers, processed requisitions and purchase orders, handled billing, and managed inventory of fixed assets.
- Organize, plan, execute and evaluate personal and team work plan.
- Collaborated with children, families, and community stakeholders to assess current conditions and promote self-management and children's rights.
- Administered Windows Server 2003, managed databases and user support, ensured protection of information assets, performed backups and maintenance, and developed IT solutions aligned with business needs while monitoring application performance.
Assistant Customer Service Rep.
DISTRIBUIDORA DEL PACIFICO E.S.P. S.A. - DISPAC
2003.12 - 2004.12
- Assisted customers with inquiries and resolved service issues effectively.
- Attended to customer service requests, complaints, and claims while conducting energy awareness training for end users, highlighting importance of on-time payment.
- Processed orders and managed customer accounts in the system.
- Maintained product knowledge to provide accurate information to clients.
- Organized community outreach programs to collect participant feedback on service issues, enhancing understanding of customer needs.
Systems Technician
CAJA DE COMPENSACIÓN FAMILIAR DEL CHOCO "COMFACHOCO"
2002.07 - 2003.12
- Developed and implemented plans and procedures for administration of technological platform and information systems at COMFACHOCO to support mission objectives.
- Installed and configured computer systems for internal user requirements.
- Diagnosed hardware and software issues to ensure efficient operations.
- Provided technical support for staff regarding system functionalities.
Quality and Customer Service Supervisor
FIDUPREVISORA S.A.
2001.03 - 2002.05
- Identified and prioritized at-risk systems within the network to enhance service reliability.
- Address the claims, petitions and complaints presented by the beneficiaries.
- Compiled and presented detailed reports on findings to inform decision-making.
- Verified health network services for effective medical delivery in Magisterium of Chocó.
Education
Post Graduate - Project Management in Engineering
Universidad De La Salle
Bogota, Colombia2012-11
B.S. - Systems Engineering
Universidad Cooperativa De Colombia
Quibdo, Choco-Colombia2005-11
High School Diploma -
Colegios Hispano - Ingles
Bogota, Colombia1998-11
Skills
- Database management
- SQL Server skills
- Data modeling
- System configuration
- Infrastructure management
- Network troubleshooting
- Problem resolution
- Payment processing
- Data entry
- Verbal and written communication
- Customer relations
- Customer service
Additional Education
- Google Cybersecurity Professional Certificate, I'm still enrolled.
- Universidad Cooperativa de Colombia, Workshop Seminar, Public Sector Economics, 09/01/00
- Sena, Systemized Accounting Module, 06/01/01 - 11/01/01
- Sena, Customer Service and Motivation to Work Module
- Cámara de Comercio de Quibdó, Workshop Seminar, Sales and Customer Service
- Sena, Entrepreneurship Program
- Sena, Software Tools for Electronic Commerce
- Sena, Linux: Operating System, Commands and Utility
- Escuela Superior de Administración Pública, Diploma in State Contracting
Timeline
Systems Engineer
INSTITUTO DE SEGUROS SOCIALES (ISS)
2008.02 - 2013.02
Administrative Assistant
PLAN INTERNACIONAL (NGO)
2005.09 - 2007.07
Assistant Customer Service Rep.
DISTRIBUIDORA DEL PACIFICO E.S.P. S.A. - DISPAC
2003.12 - 2004.12
Systems Technician
CAJA DE COMPENSACIÓN FAMILIAR DEL CHOCO "COMFACHOCO"
2002.07 - 2003.12
Quality and Customer Service Supervisor
FIDUPREVISORA S.A.
2001.03 - 2002.05
Post Graduate - Project Management in Engineering
Universidad De La Salle
B.S. - Systems Engineering
Universidad Cooperativa De Colombia
High School Diploma -
Colegios Hispano - Ingles