Angélique Jiles
Brooklyn,New York
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a track record of fostering well built relationships with clients and team members. Focused on supporting team success and achieving positive results for the company’s growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Samaritan Daytop Village
Brooklyn, NY
10.2022 - 07.2024
- Delegates task and responsibilities to Residential Aides, Security Counsels, and Security Guards
- Responsible for shift duties being completed by all staff on shift
- Enforces rules and regulations around shelter to all clients, as well as staff on shift
- Conducts New Intake Orientation for new clients, and re-admits returning clients
- Conducted monthly Fire Drills on each shift
- Responsible for reporting and recording all incidents in CARES/AVATAR (Following incident protocols and alerting management and all appropriate staff members.)
- Responsible for ensuring that curfew violators are being packed up, property is properly bagged and tagged, and storage room is clean on a weekly basis
Shift Supervisor
Women in Need Inc
New York, New York
12.2019 - 04.2022
- Supervising Safety Officers and Residential Aides on duty to ensure they are on post, in proper uniform, and in adherence to policies and procedures of organization
- Documenting individual staff issues as necessary
- Preparing and submitting on time all necessary administrative reports including incident reports, electronic patrol reports, and shift summaries
- Providing exceptional customer service
- Routinely investigate all incidents, prepare incidents reports, and provide information to the Security Manager and the Program Director
- Welcome new families that arrive and conduct orientation and provide house rules
- Continuously observe all residents and develop the ability to recognize signs of substance abuse, criminal activity, and immediately advise the appropriate staff
Safety Team Leader
Help USA
05.2015 - 04.2019
- Supervising other staff working the same shift
- Conducting or supervising regular inspections of the facility, including all sleeping areas
- Ensuring the safety of all shelter residents
- Supervising the safety and incident reporting systems and overseeing liaison with DHS security staff as necessary
- Collaborating with Director of Social Services to maintain a positive working relationship with any social service subcontractors at the facility
- Supervising intake, bed assignments, and related client service activities
- Supervising facility maintenance staff on duty and ensuring that the facility is well maintained
Education
High School Diploma -
Pathways to Graduation
Brooklyn, NY06.2015
Some College (No Degree) - Human Services: Mental Health AA
LaGuardia Community College
Long Island City, NYSkills
- Strong computer skills
- Able to operate under pressure
- Multi-tasking
- Detail-Oriented
- Strong written and verbal communication skills
- Organizational skills and time management
- Proficient in Microsoft Office: Word, PowerPoint, Excel and Outlook
- Problem-solving and decision-making skills
- Safety awareness
- Document management and analytical skills
Certification
- 8- and 16-hour Security Guard Certification, NYS Security Guard License, 11/01/18
- Certificate of Fitness for Fire Guard for Shelters, F-02
- Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems in Homeless Shelters, F-80
- Adult CPR/AED and First Aid Certificate
- Certified Opioid Overdose Responder with an Overdose Rescue Kit with Naloxone (Narcan Nasal Spray)
- Qualifying Certificate in Food Protection
- Crisis Prevention Intervention (CPI)
- Harm Reduction
- Trauma Informed Care
Timeline
Shift Supervisor
Samaritan Daytop Village
10.2022 - 07.2024
Shift Supervisor
Women in Need Inc
12.2019 - 04.2022
Safety Team Leader
Help USA
05.2015 - 04.2019
High School Diploma -
Pathways to Graduation
Some College (No Degree) - Human Services: Mental Health AA
LaGuardia Community College