Angres Thorpe
Washington,DC
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and exceeding sales targets at Hendrick Automotive Group. Skilled in customer service and route planning, adept at fostering strong relationships and implementing efficient organizational systems. Excelled in teamwork and problem-solving, significantly contributing to team success through innovative solutions and strategic client engagement. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Moving Coordinator
TROSA Moving
02.2023 - 10.2024
- Developed custom move plans tailored specifically to individual client needs, leading to increased customer satisfaction ratings.
- Collaborated with sales representatives to provide accurate quotes for potential clients, ensuring transparency and trustworthiness from the start.
- Provided support to team members as needed, fostering a positive work environment that encouraged collaboration and efficiency.
- Implemented a system to track and manage client paperwork, ensuring all necessary documents were easily accessible and secure.
Client Advisor
Hendrick Automotive Group
04.2021 - 01.2023
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Collaborated with team members to develop innovative solutions for complex client needs.
- Contributed to company growth by identifying new business opportunities and cross-selling services.
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Excelled in meeting sales targets, contributing significantly to the overall success of the team.
Field Sales Representative
Dsisystemsinc
11.2019 - 01.2021
- Attended industry trade shows and conferences to establish valuable connections with potential clients and partners.
- Surpassed monthly quotas regularly reflecting dedication towards achieving organizational goals.
- Visited key customers repeatedly to promote retention and relationships.
- Exceeded sales targets consistently through effective territory planning, time management, and relationship building.
- Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
- Maintained responsibility for 50 accounts within assigned territory, consistently touching base to assess needs and satisfaction.
- Improved product visibility through strategic placement of promotional materials and in-store displays.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
Education
No Degree - Business Management
University of The District of Columbia
Washington, DC06-2006
High School Diploma -
Southern Durham High School
Durham, NC 06-1996
Skills
- Strong Organization
- Route Planning
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Critical Thinkings
Accomplishments
Drafted in the 8th Round of the 1996 MLB Draft Atlanta Braves
Timeline
Moving Coordinator
TROSA Moving
02.2023 - 10.2024
Client Advisor
Hendrick Automotive Group
04.2021 - 01.2023
Field Sales Representative
Dsisystemsinc
11.2019 - 01.2021
No Degree - Business Management
University of The District of Columbia
High School Diploma -
Southern Durham High School
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