Angus C. Jno-Baptiste
Cheltenham,Maryland
Summary
Qualified sales professional with over 20 of experience in growing and fostering client relationships. Demonstrated success in identifying new business opportunities and implementing strategic initiatives to support company objectives. Proven skills in negotiation and communication, ensuring effective collaboration and sustained client satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Development Representative
Qualifacts
01.2020 - Current
- Generate new Enterprise pipeline additions in assigned territory of OH, MI, IN, MD, DC, VA, FL
- Collaborate with Account Executives, Partner Development Team, Customer Support and Customer Success Managers
- Collaborate with economic buyers, Executives and C-level leadership to build relationships, schedule meetings
- Accurately maintain/update Sales Force CRM to reflect current pipeline forecast
- Provide executive management with updates of agency market intelligence
- Identify and transition upsell opportunities to
- Increased client base by identifying potential customers and initiating strategic outreach
- Consistently met or exceeded new product add targets, contributing significantly to the overall success of Qualifacts
- Managed needs of more than 500 customers at once using strong prioritization and multitasking abilities.
Senior Account Manager
YELP INC.
01.2019 - 01.2020
- Managed and grew territory of 500-plus commercial accounts
- Achieved revenue goals through acquisition of new accounts and upselling conversion tools to current clients, resulting in higher retention rates
- Marketed highly customizable advertising programs to small businesses based on their unique characteristics and business goals
- Partnered with customer support team to ensure clients were receiving proper program expectations
- Pursued upsell opportunities by displaying value of continued use and investment in advertising and customer retention programs
- Communicated with internal finance team to collect and resolve all outstanding payments and subscription fees
- Provided client account management and support
- Identified and closed upsell opportunities, resulting in 15% annual growth
- Oversaw book of business totaling in excess of $5,000,000
Service Contract Representative
RED HAWK FIRE & SECURITY (ADT COMMERCIAL LLC)
01.2017 - 01.2019
- Managed diverse territory of 400-plus accounts consisting of federal, K-12, healthcare, hospitality, senior housing, and B2B
- Established new accounts within designated sales territory
- Updated internal CRM software with daily activities, including results reports, daily customer calls, weekly work plans, and monthly/annual territory sales analysis
- Conducted contract reviews with clients
- Resolved customer issues by investigating problems and developing solutions with customer service team
- Surpassed sales goals by negotiating and closing multi-year contract renewals and upselling opportunities
- Ensured annual growth by 11%
- Oversaw book of business totaling in excess of $10,000,000
Sales Executive SR
UNITED STATES POSTAL SERVICE
01.2014 - 01.2017
- Managed and grew account base of 75-plus DOD and civilian federal agencies
- Increased use of USPS products and services, leading to retention and expansion in strategic accounts
- Identified key commercial accounts for upselling opportunities of USPS products and services
- Engaged with appropriate internal USPS resources in pursuit and closing of new business opportunities
- Managed relationships with customers and vendors
- Developed presentations for product development recommendations
- Briefed customers on current and future USPS promotions, pricing updates, and new technology
- Assisted federal agencies in optimizing operational efficiencies of respective communication, shipping process, and environment
- Increased annual growth by 7%
- Oversaw book of business totaling in excess of $40,000,000
Account Executive
GOVCONNECTION
01.2010 - 01.2014
- Managed and grew account base of 200-plus DOD agencies and commands
- Expanded business within Air Force, Army, and Army National Guard, using GWACs
- Leveraged strategic manufacturer relationships to increase market share while managing established client base
- Developed and implemented strategic marketing plans to achieve annual revenue and profit targets
- Coordinated with C-level and line of business end-users to assess, recommend, and implement best-of-breed technology solutions
- Developed procurement strategies by specifying salient characteristics of products recommended and identifying most beneficial contract vehicles
- Provided continuous communication with manufacturer counterparts to maintain pipeline of sales forecast
- Executed $2,600,000 Microsoft EA agreement with Maxwell AFB and AFIT and $1,300,000 Xerox printer refresh for Air Mobility Command (106% of goal achieved)
- Achieved year-over-year growth of 15%
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Business Development Manager
EMTEC FEDERAL
01.2008 - 01.2010
- Managed 400-plus Department of Veterans Affairs and NASA accounts
- Developed and executed aggressive outbound call campaign resulting in C-level briefings and presentations
- Spearheaded campaign for $1,200,000 technology refresh of VISN 7 and $2,300,000 infrastructure upgrade for Region Five from Veterans Affairs
- Developed healthcare-specific marketing campaign
- Differentiated Emtec from competitors within Veterans Affairs
- Marketed, sold, and organized ITIL certification training for VISN 7 CIO and staff
- Served as key Emtec federal representative at 2009 SEWP conference attended by key contract program managers
Education
High School Diploma -
Northern Virginia Community College
Annandale, VASkills
- Customer Relationship Management
- Strategic Business Development
- Client Assistance
- Comprehensive Sales Strategy Development
- Healthcare Sector Expertise
- Demonstrated KPI Achievement
- Expertise in Microsoft Office Suite
- Analytical Strategist
- Dispute Management
Accomplishments
- Collaborated with marketing team in the development of Volunteers of America new partner strategy .
- Achieved market growth in MD, DC and VA by completing daily KPI's with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for CBH Conference tasks.
Certification
- VMware Sales Professional (VSP)
- Cisco Unified Communications Manager Express
- NetApp Accredited Sales Professional (NASP)
- Citrix Certified Sales Professional Virtual Computing (CCSP)
- Citrix Certified Sales Professional Server Virtualization (CCSP)
- Citrix Certified Sales Professional Desktop Virtualization (CCSP)
- Citrix Certified Sales Professional Application Networking (CCSP)
- Corning Cable Systems LANscape Solutions Consultant LinkUp
Languages
Spanish
Limited Working
Timeline
Business Development Representative
Qualifacts
01.2020 - Current
Senior Account Manager
YELP INC.
01.2019 - 01.2020
Service Contract Representative
RED HAWK FIRE & SECURITY (ADT COMMERCIAL LLC)
01.2017 - 01.2019
Sales Executive SR
UNITED STATES POSTAL SERVICE
01.2014 - 01.2017
Account Executive
GOVCONNECTION
01.2010 - 01.2014
Business Development Manager
EMTEC FEDERAL
01.2008 - 01.2010
High School Diploma -
Northern Virginia Community College
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