Summary
Overview
Work History
Education
Skills
Certification
Additional Information - Linkedin Profile
Timeline
Generic

Angus Desveaux

Saint George,Utah

Summary

Adaptable professional with 4 years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill the repair tech position at Tech Pros. I'm passion driven and eager to learn all I can about the industry to improve as a business oriented IT Tech, as to better help the staff. I want to stay in the industry as long as I can and learn as much as I can, to become a better asset for the company.

Overview

3
3
years of professional experience
1
1
Certification

Work History

NOC Operator

ValorC3
10.2023 - Current


  • Monitored networks and network devices to resolve technical problems quickly.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Resolved issues and escalated problems with knowledgeable support and quality service.

HELP DESK TECHNICIAN

Elevated Networks
12.2022 - 09.2023
  • Provided level-1 and level-2 remote support for desktops, printers, and other computer-related devices
  • Delivered first-level contact and problem resolution for users with hardware, software, and applications problems
  • Completed accurate and timely logging of problems and resolutions in issue management database
  • Responded promptly to customer inquiries regarding product information or services offered
  • Implemented and tested technical solutions
  • Responded promptly to customer inquiries via phone or email
  • Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Provided efficient and courteous service to customers at all times
  • Conducted staff meetings to relay general information or to address specific topics
  • Worked with coworkers to complete tasks

PRODUCT SUPPORT TECHNICIAN (MIGRATION SPECIALIST)

Vasion
05.2022 - 10.2022
  • Responded to customer inquiries and provided technical assistance over phone
  • Diagnosed and troubleshot hardware, software and network issues.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Installed and configured applications.
  • Assigned data migration roles and responsibilities for new projects to support successful execution of individual migration tasks.

Education

Trade Certificate of Completion - Information Technology

Dixie Technical College
Saint George, Utah
08.2022

High School Diploma - undefined

West Ranch High School
Santa Clarita, California
05.2016

Skills

  • Customer Satisfaction
  • Technician Assistance
  • Resolving Problems and Incidents
  • Tracking and Documentation
  • Software diagnostics
  • Help Desk Support
  • Customer Communication and Empathy
  • Escalation procedures
  • Network monitoring
  • Disaster recovery
  • Ticketing systems
  • Hardware diagnostics

Certification

  • Testout PC Pro
  • Testout Networking Pro
  • Testout Security Pro
  • AWS Academy Cloud Foundations
  • AWS Certified Cloud Practitioner
  • TestOut PC Pro Certification
  • TestOut Network Pro Certification
  • TestOut Security Pro Certification

Additional Information - Linkedin Profile

https://www.linkedin.com/in/aj-desveaux-979073205

Timeline

NOC Operator

ValorC3
10.2023 - Current

HELP DESK TECHNICIAN

Elevated Networks
12.2022 - 09.2023

PRODUCT SUPPORT TECHNICIAN (MIGRATION SPECIALIST)

Vasion
05.2022 - 10.2022

High School Diploma - undefined

West Ranch High School

Trade Certificate of Completion - Information Technology

Dixie Technical College

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Angus Desveaux