Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angus Gilbert

Eagle River

Summary

Dynamic and results-driven professional with over 10 years of exceptional customer service experience. Expert in troubleshooting and mechanical repair, demonstrating strong decision-making and team leadership skills. Proven ability to enhance team performance and streamline operations, ensuring high standards of service and customer satisfaction.

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

13
13
years of professional experience

Work History

Lead Mechanic

A&A The Shop
05.2022 - Current
  • Performed routine and scheduled maintenance services.
  • Managed workflow effectively by prioritizing tasks based on urgency, complexity, and available resources at hand.
  • Diagnosed mechanical failures to determine and delegate corrective actions.
  • Provided technical expertise to junior mechanics, enhancing their skills and boosting overall team capabilities.

Store Manager

AutoZone
05.2020 - 05.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Mechanic

Fish Motors
06.2019 - 05.2020
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.

Shift Manager

AutoZone
01.2019 - 06.2019
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Maintenance and Lawn Crew Supervisor

Nordic Lawns
04.2015 - 08.2018
  • Upheld high standards of professionalism when interacting with clients, colleagues, and vendors alike.
  • Reduced equipment downtime by performing routine maintenance checks and addressing issues promptly.
  • Promoted a positive workplace culture through collaboration, open communication, and proactive problemsolving.
  • Demonstrated adaptability by effectively managing various types of terrain when providing lawn care services for diverse properties.

Cargo Agent

Everts Air
09.2016 - 03.2018
  • Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
  • Prepared hazardous material shipments in compliance with safe handling practices.
  • Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
  • Ensured compliance with industry regulations and company policies in all aspects of cargo handling and documentation.

Shift Manager

Taco Bell
05.2012 - 04.2014
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Education

High School Diploma -

Nine Star Education
Wasilla, AK
06-2015

Skills

  • Expert troubleshooting
  • Preventive maintenance procedures
  • Engine repair
  • Mechanical repair
  • Welding and fabrication
  • Cash handling
  • Decision-making
  • Customer service focus
  • Punctual and reliable
  • Schedule management
  • 2 Years of forklift operation
  • 10 Years of exceptional customer service

Timeline

Lead Mechanic

A&A The Shop
05.2022 - Current

Store Manager

AutoZone
05.2020 - 05.2022

Mechanic

Fish Motors
06.2019 - 05.2020

Shift Manager

AutoZone
01.2019 - 06.2019

Cargo Agent

Everts Air
09.2016 - 03.2018

Maintenance and Lawn Crew Supervisor

Nordic Lawns
04.2015 - 08.2018

Shift Manager

Taco Bell
05.2012 - 04.2014

High School Diploma -

Nine Star Education

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Angus Gilbert