Angustia Peck
Fairfax,VA
Summary
Forward-thinking Operations Specialist bringing years of expertise office management for government sector. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft Office suite and time and attendance systems and various office digital equipment from scanners, copiers to shredders. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Administrative Management Assistant - Political/Economic Officer
Department Of State
01.2020 - 07.2021
- Received various guests and dignitaries during their official visits.
- Worked closely with management department to provide effective assistance for specific aspects of business operations.
- Assisted supervisors in all aspects of business operations.
- Answered incoming phone calls, transferred calls, draft diplomatic letters, or relayed messages to appropriate personnel.
- Monitored and ordered supplies and materials to keep office stocked.
- Developed and maintained filing systems to facilitate easy access to information.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Updated database of contacts and resources for Embassy-wide distribution.
- Collected and inputted timesheet data into automated accounting system and processed labor corrections.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Prepared PowerPoint presentations for senior-level and government officials with accuracy.
- Volunteered to help with special projects of varying degrees of complexity, including 2020's Belize's election.
- Performed wide-ranging administrative, financial and service-related functions.
- Planned and coordinated logistics and materials for executive staff meetings, planning meetings and staff events.
- Created common document templates to reduce time spent creating documents from scratch.
- Collected, arranged, and input information into database system.
- Collected and analyzed information provided during meetings.
Program Assistant - P.E.P.F.A.R.
Department Of State
09.2016 - 04.2019
- Assisted with planning and coordinating day-to-day and special program activities, e.g. annual World AIDS Day.
- Managed both digital and physical filing systems and retrieved documents as required.
- Prepared clearly written and formatted documents and reports.
- Created and updated records and files to maintain document compliance.
- Conducted research to assist with routine tasks and special projects.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Coordinated and communicated with external stakeholders and government officials to support program objectives.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised employees on office policies and procedures, e.g. travel voucher guidelines.
- Proofread and edited documents for accuracy and grammar.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Served as Embassy liaison for finance, IT and marketing departments.
- Assisted on writing yearly work requirements for staff prior to finalizing their annual Employee Evaluation Report.
- Assisted supervisor on providing position descriptions for employees prior to evaluation.
- Involved in assisting the supervisor for position upgrade or new position during the CAJE (Computer Aided Job Evaluation) process.
A.P.O Mail Clerk
Department Of State
06.2015 - 07.2016
- Ensured security of registered/classified incoming and outgoing mail for the US Embassy American Personnel.
- Processed and organized incoming mail for distribution to appropriate departments.
- Labeled packages with clear, correct information to reduce mailing errors.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Tracked outgoing mail to provide accurate customer updates.
- Maintained accurate records of incoming and outgoing mail for reliable reference.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Checked parcels were securely sealed to eliminate losses.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Updated mailing lists with current addresses and contact information for smooth customer communications.
- Coordinated mail delivery, pick-up and tracking for smooth dispatch operations.
- Operated postal machines, including postage meters and mail-processing machines.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Updated and maintained mailing lists and customer records.
Consular Assistant
Department Of State
08.2010 - 08.2012
- Pre-screened visa applications and collected biometric data for U.S. visa applicants prior to their interviews.
- Coordinated and scheduled VIP visa interview appointments and emergency and/or expedited visa interview request and determine the validity of the request.
- Inputted data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Coordinated outreach programs for tour agents and students regarding U.S. visa process.
- Compiled and analyzed data to produce reports.
- Supported staff on special assignments and ad hoc projects.
- Supported U.S. Consulate General special project such us U.S. Independence Day program and other volunteer programs.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Edited documents to keep company materials free of grammar errors.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Edited and proofread documents for accuracy and completeness.
Human Resources Assistant
Department Of State
07.2007 - 04.2008
- Delivered assistance with new arrival of U.S. direct hires throughout in-country arrival process.
- Provided regulation guidelines for U.S. direct hires benefits and allowances.
- Responded to employee inquiries regarding benefits and other HR topics.
- Conducted quarterly reporting to the Minister Councilor's office for all in-country American direct hires and their family including demographic for the Mission.
- Organized orientation for American direct hire's yearly employee evaluation report (EER) process and schedules.
- Aided staff with employee performance review paperwork and documentation.
- Created review panels for all American direct hires for their annual employee evaluation report (EER).
- Conducted exit interviews with American direct hire employees for their post transfer.
- Coordinated employee relocation processes.
- Answered and redirected incoming phone calls for office.
File Clerk - Consular Section
Department Of State
09.2006 - 10.2006
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Created, implemented and monitored filing systems for easy retrieval of records.
- Retired old files and archived historic files for future reference.
- Compiled and inventoried documents for archival.
- Compiled, sorted and filed high volume of documents.
- Operated office equipment to scan and copy documents.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Followed security protocols to protect sensitive and proprietary information.
- Archived and disposed of physical documents according to established policies.
- Tracked file removals and coordinated on-time returns.
Consular Assistant - Consular Section
Department Of State
08.2004 - 06.2005
- Processed incoming U.S. non-immigrant visa applications.
- Inputted data into Consular systems database.
- Reviewed and processed required supporting documents.
- Compiled and analyzed U.S. visa applications for required qualifications on petition based applications.
- Wrote revocation requests for petitioned based U.S. visa applications that had been adjudicated as not qualified by the adjudicating officer.
- Performed prescreening interview of applicants.
- Reviewed documents for authenticity.
- Edited documents for grammatical errors.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Edited and proofread documents for accuracy and completeness.
- Compiled and analyzed data to produce reports.
Education
No Degree - Dental Assisting
High School Diploma -
Skills
- Logistical Support
- Report Preparation
- Set Organizational Policies
- Coordinate Supplies
- Documentation and Recordkeeping
- Order Supplies
- Communication
Timeline
Administrative Management Assistant - Political/Economic Officer - Department Of State
01.2020 - 07.2021
Program Assistant - P.E.P.F.A.R. - Department Of State
09.2016 - 04.2019
A.P.O Mail Clerk - Department Of State
06.2015 - 07.2016
Consular Assistant - Department Of State
08.2010 - 08.2012
Human Resources Assistant - Department Of State
07.2007 - 04.2008
File Clerk - Consular Section - Department Of State
09.2006 - 10.2006
Consular Assistant - Consular Section - Department Of State
08.2004 - 06.2005
Chesterfield Technical Center-Courthouse Campus - No Degree, Dental Assisting
Adamson University - Manila - High School Diploma,