Angwanande Ambomu
MD
Summary
Dynamic and detail-oriented Network Operations Center (NOC) Engineer with a proven track record in minimizing system downtime and ensuring optimal network performance. Adept at real-time network surveillance, I bring a customer-centric approach to issue resolution and thrive in a 24X7 operational environment. With a background in working collaboratively within a shift of 4-5 Techs/Engineers, I excel at meeting customer needs, performing troubleshooting, and following predefined escalation processes. My commitment to progress customer issues and advocate for their satisfaction sets me apart in delivering top-tier support. Ready to contribute technical expertise and dedication to success as a valuable member of WiLine's NOC team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tier 1 Help Desk Support - Washington Tech Solutio
Tier 1 Help Desk Support - Washington Tech Solutio
Beltsville, MD
08.2022 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Leveraged skills to input and compile data gathered from various sources.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Understood and followed oral and written directions.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Planned and completed group projects, working smoothly with others.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Maintained schedule of class assignments to meet deadlines.
AWS Infrastructure Engineer
Nike
Orlando, FL
01.2020 - 12.2022
- Performed daily system monitoring to verify the integrity of servers, networks and related systems.
- Provided status updates to keep upper management informed and to reach goals.
- Verified stability, security and scalability of system architecture.
- Analyzed system logs on a regular basis to detect any anomalies or suspicious activity requiring further investigation.
- Communicated with clients to understand system requirements.
- Monitored performance of networks and implemented appropriate solutions to optimize performance.
- Encouraged team collaboration and motivated individual employees through positive reinforcement and technical recognition.
- Diagnosed complex networking problems with vendors or other IT personnel when necessary.
- Provided exemplary helpdesk service and support to assist customers.
- Implemented secure protocols such as IPSec, SSL VPNs and 802.1X authentication.
Education
Bachelor of Science - Social Sciences
University of Buea
11-2015
Skills
- Attention to Detail
- Active Listening
- Teamwork and Collaboration
- Microsoft Office
- Computer Skills
- Time Management
- Networking
- Customer Service
- Organizational Skills
- Flexible and Adaptable
- Task Prioritization
- Organization and Time Management
- Excellent Communication
Certification
- CompTIA A+
- AWS Certified Solutions Architect – Associate
Timeline
Tier 1 Help Desk Support - Washington Tech Solutio
Tier 1 Help Desk Support - Washington Tech Solutio
08.2022 - 08.2023
AWS Infrastructure Engineer
Nike
01.2020 - 12.2022
Bachelor of Science - Social Sciences
University of Buea
- CompTIA A+
- AWS Certified Solutions Architect – Associate
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