Go High Level
Angy Rocha
San Antonio,TX
Summary
Dynamic professional with a proven track record in client relationship management and sales, leveraging skills in Salesforce CRM and bilingual communication (English and Spanish). Excelled at The Flipstress by enhancing customer engagement and streamlining appointment setting processes. Specializes in utilizing marketing expertise and computer skills to drive results and exceed targets.
Overview
6
6
years of professional experience
Work History
Appointment Setter
The Flipstress
08.2023 - Current
- Set appointments with salespeople and potential customers.
- Addressed client inquiries and updated database information.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Scheduled and confirmed appointments and meetings for senior management team.
- Screened potential customers to determine interest and requirements for products and services of company.
Customer Service Representative
Wing Tel Inc.
04.2020 - 08.2021
- SIM activation over the phone. Managed company’s database in order the optimize every interaction on our customers’ accounts.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and team productivity by promoting operational best practices.
Sales Associate
La Casa Del Reproductor C.A
01.2019 - 03.2020
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Logistics Assistant
Forjas Del Sur, C.A
05.2018 - 12.2018
- Generated, distributed and filed copies of all billing paperwork.
- Oversaw daily inventory counts to maintain data accuracy.
- Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
Education
Associate Degree in Languages - English Language And Literature
IUTSO
Anzoategui, Venezuela12.2018
Skills
- Appointment Plus software knowledge
- Work Planning and Prioritization
- Salesforce CRM
- Client Relationship Management
- Overcoming Objections
- Marketing expertise
- Fluent in English and Spanish
Software
Close CRM
Stripe
Timeline
Appointment Setter
The Flipstress
08.2023 - Current
Customer Service Representative
Wing Tel Inc.
04.2020 - 08.2021
Sales Associate
La Casa Del Reproductor C.A
01.2019 - 03.2020
Logistics Assistant
Forjas Del Sur, C.A
05.2018 - 12.2018
Associate Degree in Languages - English Language And Literature
IUTSO