Angyll Bowens
Anderson,SOUTH CAROLINA
Summary
Experienced customer service professional knowledgeable of insurance processes. Analyze and resolve customer concerns independently by researching issues, pursuing information and assessing coverage details. Proficient in approval and denial processes. Well-versed in evaluating payments, reviewing sheets and filing requests for urgent actions. Good communication, conflict management and multitasking skills. Highly organized and detail-oriented with advanced abilities in microsoft office. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Cashier
Spinx Gas Station
Greenville, SC
08.2020 - 07.2021
- Worked with floor team and managers to meet wide range of customer needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers and the owner of the establishment.
- Built relationships with customers to encourage repeat business.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Welcomed customers and helped determine their needs.
- Assisted customers with refunds and resolving transaction issues.
- Operated cash register for cash, money orders and credit card transactions with excellent accuracy levels.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Restocked and organized merchandise in front lanes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Operated cash register to record transactions accurately and efficiently.
- Set up new sales displays each week with fresh merchandise.
Authorization Agent
Cinch Home Services
Boca Raton, FL
04.2019 - Current
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Maintained up-to-date knowledge on company policies and procedures for accurate information dissemination to clients.
- Proactively sought opportunities for professional development in order to constantly improve performance as a Support Service Worker.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Collaborated with team members to ensure seamless delivery of support services, improving overall efficiency.
- Reduced client complaints by addressing issues promptly and implementing appropriate solutions.
- Developed and maintained relationships with community organizations and agencies.
- Place , Review , and order material/replacements for warranty holders.
- Review , Approve or Deny claims for providers and customers
Computer Programmer
Robert Bosch Engineering And Business Solutions
Anderson, SC
01.2018 - 01.2019
- Applied artificial intelligence and machine learning principles to software development.
- Tested hardware and performed troubleshooting techniques to identify problems.
- Delivered scalable system architecture to support high-availability Internet site with various internal applications.
- Implemented scripts to enhance user experience.
- Updated legacy systems with modern technologies, improving overall system stability and performance.
- Successfully migrated existing applications to cloud platforms for enhanced scalability and costefficiency.
- Stored, retrieved and manipulated data for close analysis of database performance.
- Tested server code to validate code changes.
- Trained new employees on equipment and navigation programming.
Machine Operator
Frankische Industrial Pipiping
Anderson, SC
05.2017 - 08.2017
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Assisted in the implementation of new equipment, resulting in increased productivity and cost savings.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Operated machining equipment safely with team of operators.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Complied with company and OSHA safety rules and regulations.
- Maintained equipment performance by lubricating and cleaning components.
Retail Sales Associate
It's Fashion Metro
Anderson, SC
06.2016 - 08.2016
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Greeted customers and helped with product questions, selections, and purchases.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
- Listened to customer needs and desires to identify and recommend optimal products.
Cashier Team Lead
Krispy Kreme
Anderson, SC
05.2016 - 05.2017
- Set up new sales displays each week with fresh merchandise.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Processed refunds and exchanges in accordance with company policy.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Operated cash register to record transactions accurately and efficiently.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Trained team members on cash register operation and cash handling.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Educated employees on register use, merchandising, and customer service.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Easley High School
Easley, SC05.2015
Skills
- Professionalism and Courtesy
- Warehousing functions
- Data Management
- Teamwork and Collaboration
- Strategic sales knowledge
- Order and Refund Processing
- Dispute Resolution
- Shipping procedures understanding
- Training development aptitude
- Microsoft Office
- Problem Resolution
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Policy Interpretation
- Order Processing
- Report Preparation
- System implementation
- Materials Transport
- Customer Relations
- Relationship Building
- Policies and Procedures Adherence
- Billing Adjustments and Refunds
- Following scripts
- Call Center Operations
Timeline
Cashier
Spinx Gas Station
08.2020 - 07.2021
Authorization Agent
Cinch Home Services
04.2019 - Current
Computer Programmer
Robert Bosch Engineering And Business Solutions
01.2018 - 01.2019
Machine Operator
Frankische Industrial Pipiping
05.2017 - 08.2017
Retail Sales Associate
It's Fashion Metro
06.2016 - 08.2016
Cashier Team Lead
Krispy Kreme
05.2016 - 05.2017
High School Diploma -
Easley High School