Anh Do
Westminster,CA
Summary
Dynamic professional with a proven track record at Unlimited Possibilities, specializing in enhancing customer experiences and streamlining service delivery. Expertise in MS Office and bilingual proficiency in Vietnamese and English contribute to strong creative problem-solving and communication skills. Achievements include improving operational efficiency by over 30%, demonstrating exceptional organizational and interpersonal abilities. Committed to leveraging skills to drive impactful results in future roles.
Overview
15
15
years of professional experience
Work History
Community Based Service Coordinator
Unlimited Possibilities
01.2020 - Current
- Evaluated family requirements aligned with service contracts.
- Coordinated staff and family pairings according to skill set and availability.
- Managed and finalized scheduling process in Respitrack.
- Regularly revise and maintain calendars to ensure accuracy.
- Coordinated service schedules and appointments with clients.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Secured clearances for childcare center staff from HR Department.
- Facilitated onboarding of new families joining the program.
- Entered new and renewed contracts into database.
- Manage computer files according to requirements.
- Prepares payroll reports bi-monthly.
- Cultivated strong rapport with Regional Center through prompt response to calls and emails.
- Handled referrals from RCOC.
- Facilitated timely collection of essential information for Respitrack.
- Aligned family needs to suitable field staff and orchestrated appointments.
- Ensured superior service quality to all customers.
- Ensured compliance with annual record requirements including TB testing, COVID vaccination, and CPR training.
- Coordinated availability and scheduling for each season.
- Facilitated communication with families.
- Delivered timely assistance for managing difficult behaviors in the field.
- Conduct Annual Performance Reviews
- Conduct site visits as needed
- Evaluated family contracts to guarantee optimal support arrangements.
- Coordinated with Regional Center (RCOC) for family advocacy.
- Ensured accuracy of agreements through RCOC confirmation.
- Maintain and update database with current contract information consistently.
- Communicate changes in contracts to family and respite workers.
- Monitored contract hours to prevent overages.
- Verify appropriate clock-ins by respite workers using designated contract codes.
- Generated regular utilization summaries to inform family and RCOC about contract status.
- Demonstrated mission-centered approach by participating in fieldwork during busy periods.
- Support recruitment postings on various recruitment sites
- Conducted interviews with prospective candidates.
- Supported candidates with pre-employment requirements, including answering questions and sending reminders.
- Facilitated New Hire Orientation activities including protocol review, staff training and employee orientation.
- Prepare New Hire (NH) schedule based on role and availability
- Facilitated execution of yearly training agenda for on-site personnel.
Receptionist
J Acupuncture
Garden Grove, CA
08.2015 - 06.2016
- Welcome patients and visitors by greeting patients and visitors, in person
- Or on the telephone and answering or referring inquiries
- Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Keep patient appointments on schedule by notifying provider of patients' arrival: reviewing service delivery compared to schedule; reminding provider of service delays
- Comfort patients by anticipating patients' anxieties, answering patients' questions and maintaining the reception area
- Ensure availability of treatment information by filing and retrieving patient records
- Maintain patient accounts by obtaining, recording, and updating personal and financial information
- Obtain revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, filing and collections
- Maintain business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, scheduling equipment service and repairs
- Help patients in distress by responding to emergencies
- Protect patients' rights by maintaining confidentiality of personal and financial information
- Maintain operations by following policies and procedures, reporting needed changes
- Contribute to team effort by accomplishing related results as needed
Escrow Assistant
California Eagle Escrow
Westminster, CA
03.2015 - 07.2015
- Handled all file requirements prior to closing, including but not limited to liens, judgments and bankruptcy
- Obtained past and recent tax information; ensure current taxes have not been paid
- Obtained commission information on the real estate agents involved in the transaction
- Disbursed files and verify receipt and accuracy of wires
- Prepared escrow documents
- Maintained communication with the Escrow Officer regarding status of the file
- Handled walk-ins or phone calls for Escrow Officer
- Helped other assistants
- Assisted with entering figures from lender and scanned documents for closing
- Printed checks for closing
- Assisted with preparation of Estimated Closing Statements for closing balancing files
- Packaged loan documents for funding of loans
- Prepared closed out file for scanning
- Passed the Notary Exam, in process to become a Notary Public
Cashier
Hiro Japan
Vancouver, Canada
03.2014 - 12.2014
- Received payment by cash, check, credit cards, vouchers, or automatic debits
- Performed office expenditure, billing, refunds, credits, change, counted currency
- Greeted customers entering establishments
- Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Resolved customer complaints, answered customers' questions, and provided information on procedures or policies
- Bagged, boxed, wrapped, or gift-wrap merchandise, and prepared packages for shipment
- Offered customers carry-out service at the completion of transactions
- Paid company bills by cash, vouchers, or checks
Server
LuPo Italian restaurant
Vancouver, Canada
04.2013 - 01.2014
- Greeted guests and accompanied them to their tables
- Presented menus and responded to any questions
- Served food and beverages
- Prepared and served specialty dishes at tables
- Took necessary action to resolve any customer issues
Sale Associate
Ego Closet
Vancouver, Canada
08.2012 - 05.2013
- Maintained inventory in the back
- Arranged inventory on the store floor
- Tag merchandise
- Set up promotional material and displays
- Replenished inventory
- Reorganized items
- Maintained a neat and tidy store
Sale Associate
Lululemon
Vancouver, Canada
01.2012 - 07.2012
- Maintained inventory in the back
- Arranged inventory on the store floor
- Tag merchandise
- Set up promotional material and displays
- Replenished inventory
- Reorganized items
- Maintained a neat and tidy store
Douglas College
New Westminster, Canada
06.2011 - 02.2012
- Conducted campus tours for new intakes
- Assisted international students on how to register new courses
- Prepared materials for the student orientations
Vietnamese Red Cross
, Vietnam
02.2010 - 02.2011
- Responded to general inquiries; provided information and directed the calls to appropriate departments, other Red Cross offices and agencies
- Received packages, letters, parcels, and signed for deliveries when necessary
Education
Sprott Shaw College
Vancouver, BCUniversity of British Columbia
Vancouver, BCSkills
- Certified Live in Caregiver
- Certified Early Childhood Education Assistant
- Communication skills
- Interpersonal skills
- Customer service skills
- Collaborative work
- Independent work
- Multitasking
- Organizational skills
- Prioritization
- Deadline management
- Confidentiality
- Discretion
- Patience
- Initiative
- Enthusiasm
- Adaptability
- Resourcefulness
- Creative problem-solving
- Computer skills
- Bilingual in Vietnamese and English
- Accurate recordkeeping
- Customer expectation management
- Proficiency in office programs
- MS office expertise
Volunteer Experience
- Vietnamese Red Cross, Vietnam, 02/10, 02/11, Responded to general inquiries and provided information, Received packages, letters, parcels, and signed for deliveries
- Douglas College, New Westminster, BC, Canada, 06/11, 02/12, Conducted campus tours for new intakes, Assisted international students on how to register new courses, Prepared materials for student orientations
Timeline
Community Based Service Coordinator
Unlimited Possibilities
01.2020 - Current
Receptionist
J Acupuncture
08.2015 - 06.2016
Escrow Assistant
California Eagle Escrow
03.2015 - 07.2015
Cashier
Hiro Japan
03.2014 - 12.2014
Server
LuPo Italian restaurant
04.2013 - 01.2014
Sale Associate
Ego Closet
08.2012 - 05.2013
Sale Associate
Lululemon
01.2012 - 07.2012
Douglas College
06.2011 - 02.2012
Vietnamese Red Cross
02.2010 - 02.2011
Sprott Shaw College
University of British Columbia
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